Host Retail Concierge

Jamul Casino is San Diego’s newest, closest, and most genuinely entertaining casino. Since its opening in October of 2016, Jamul Casino has been growing tremendously. It offers seven diverse restaurants, over 1600 of the latest slot games, 50 table games, a Poker Room, award-winning steakhouse, live entertainment, event space, and stunning back country views. Additionally, we are about to introduce a brand-new luxury hotel offering 200 rooms that also includes full-service spa and salon along with a rooftop pool deck – all opening in the early part of 2025.

Jamul Resort offers a fun atmosphere that feels like home while maintaining the highest service standards, team member satisfaction, and generous rewards while remaining a responsible and contributing member of our community. It is committed to supporting team members’ well-being through a comprehensive benefits package and various programs that help personally and professionally. As a Genuinely Generous Employer, Jamul Casino offers fun incentives, team member appreciation days, relaxation nooks, a Zen room, a team dining area for everyone to enjoy, fitness center, complimentary EV charging and much more. It’s no wonder Jamul Casino has been recognized as a Best Place to Work in 2023 and 2024by San Diego’s Business Journal.

The following and other duties may be assigned as necessary:

• Provide friendly, fast, and helpful service to all guests and team members.

• Follow standards of neatness and cleanliness for the shop in order to maintain guest appeal

• Know features and benefits of merchandise in the retail shop and be familiar with merchandise offerings

• Follow policies and procedures that affect inventory control

• Maintain product knowledge of gaming facility events, activities, and amenities around the facility to ensure personalized guest services

• Be available to support, cover breaks or PTO for all Host positions in the Resort after training for Host positions.

• Ensure interactions with internal and external guests follow the guidelines of the Jamul Casino guest Service Program

• Other duties and responsibilities may be assigned as necessary

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• High School diploma or equivalent
• One-year experience in retail and/or training preferred

Team members must be able to qualify for licenses and permits required by federal, state, and local regulations.

• Ability to earn and maintain Gaming License.

• Ability to earn and maintain TiPS certification.

• Ability to earn and maintain RBS certification within 30 days of employment.