Housekeeping Office Coordinator

Jamul Casino is San Diego’s newest, closest, and most genuinely entertaining casino. Since its opening in October of 2016, Jamul Casino has been growing tremendously. It offers seven diverse restaurants, over 1600 of the latest slot games, 50 table games, a Poker Room, award-winning steakhouse, live entertainment, event space, and stunning back country views. Additionally, we are about to introduce a brand-new luxury hotel offering 200 rooms that also includes full-service spa and salon along with a rooftop pool deck – all opening in the early part of 2025.

Jamul Casino offers a fun atmosphere that feels like home while maintaining the highest service standards, team member satisfaction, and generous rewards while remaining a responsible and contributing member of our community. It is committed to supporting team members’ well-being through a comprehensive benefits package and various programs that help personally and professionally. As a Genuinely Generous Employer, Jamul Casino offers fun incentives, team member appreciation days, relaxation nooks, a Zen room, a team dining area for everyone to enjoy, fitness center, complimentary EV charging and much more. It’s no wonder Jamul Casino has been recognized as a Best Place to Work in 2023 and 2024 by San Diego’s Business Journal.

The following and other duties may be assigned as necessary:

• Schedule staff based on occupancy levels, including scheduling for PTOs.
• Maintain accurate attendance record in the Company’s timekeeping system.
• Prepare guest room attendant room assignments.
• Will support cleaning and preparation of rooms for Guests as needed.
• Maintain accurate records of keys, radios, and other electronics that guest room attendants utilize to maintain room record.

• Must maintain knowledge of all Jamul Casino Resort events, products, amenities, and services.

• Must be familiar and maintain knowledge of Jamul Casino Resort’s player tiers, incentives, and rewards.

• Responsible for helping to submit maintenance requests through Hotsos.

• Help Housekeeping leadership with team members attendance, PTO, and Payroll.

• Attend all required Jamul Casino Resort meetings on a departmental and companywide level.

• Handle heavy incoming call volume.
• Log calls and delegate guest requests and work order requests to appropriate personnel.
• Accurately document and maintain the lost-and-found log.

• Demonstrate Jamul Casino Resort’s core values (F.I.R.S.T) on a daily basis toward both internal and external guests.

• Other duties as assigned by management.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Must be at least 21 years of age.

• 1 years' experience in a similar position preferred in hotel and 4 Diamond.
• Must be detail-oriented and highly organized.
• Must be able to learn and/or effectively use the company’s computerized systems (such as e-mail, timekeeping, and HOTSOS).
• Comprehensive computer knowledge, i.e. Microsoft Word, Excel, Stratton Warren; AS400: LMS, and HMS.
• Must have excellent guest service and communication skills.
• Must be able to obtain/maintain any necessary certifications and/or licenses.
• Must have flexibility to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.