Operations Associate

The ROLE:  Operations Associate devotes time and attention training and supporting Jan-Pro Franchisees

Our Why: To Create and Nurture an Environment Where Others Improve the Quality of Their Life Through Business Ownership

Our Mission: Be Easy to Do Business With, Build Lifetime Relationships, Act with Honesty and Integrity

We're looing for....

A self starter with an entrepreneurial mindset that will be responsible for training and support of Jan-Pro Franchisees as they grow their customer account base in the Minneapolis – St. Paul metro area. As a Operations Associate, you will work with Jan-Pro Franchisees beginning with the initial training and certification program of Jan-Pro processes and brand standards, coordinate site visits and new customer orientation, ensure that the service levels are meeting standards and are in compliance with brand standards, provide ongoing coaching of franchisees on commercial cleaning practices and customer service techniques, and monitor performance through proactive franchisee audits. The work schedule for this position requires a flexible schedule that includes some night and weekend coverage.

What you will accomplish:

• Assist the Operations Director in preparation and delivery of the Initial Franchise certification
• Recommend solutions and ongoing training to assist franchise owners in improving service levels
• Teach Franchisees the value and benefits of the Jan-Pro brand
• Coordinate business meetings between Franchisees and their customers
• Perform initial customer start ups with Franchise Owners
• Perform regular proactive audits to ensure compliance with Brand Standards
• Provide ‘on-site’ training for new Franchise Owners
• Identify Special Service work opportunities for Franchise Owners
• Resolve customer complaints as necessary
• Recognize Franchisees for their exceptional service levels

THE RIGHT FIT: You have...

• A team player attitude that will play an important role on our Operations Team to support our 160 franchisees in all aspects of their business
• The ability to handle multiple assignments and deadlines with accuracy and pride of ownership
• A goal-oriented mindset that views obstacles as growth opportunities
• Strong organizational and time management skills, including prioritization and follow-through
• Facility service experience is a plus, but not required
• Excellent written and verbal English communication skills
• Excellent interpersonal skills and a desire to achieve a high level of customer satisfaction
• Proficient in MS Office programs (Word, Power Point, Excel, and Outlook) and Internet operations
• Must have reliable transportation

How you will be compensated...

• A compensation package that includes a base salary in the range of $45 - 55K, with potential of $60K from monthly and quarterly bonus opportunities that reward achievement towards business growth and other performance-based objectives, as well as auto reimbursement.
• A competitive benefits package that includes medical benefits, paid time off, pension plan, and 401(k) plan including profit sharing
• A sense of satisfaction with the knowing that what you do provides a foundation for others to grow and achieve their individual goals

This Company is an equal opportunity employer, and selects individuals best matched for the job based upon job-related qualifications regardless of race, religion, color, creed, sex, sexual orientation, age, ancestry, national origin, gender identity, genetic information, disability, pregnancy, veteran or military status or any other status or characteristic protected by law.

This job description is not intended to be all-inclusive and the employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required. The Company reserves the right to revise or change duties as the need arises. This job description does not constitute a written or implied contract of employment.