What are the responsibilities and job description for the Inside Sales Representative - Chemical position at Jan Resources LLC?
Job Summary
The Inside Sales Representative at JAN Resources is responsible for managing customer accounts, driving sales of chemical products, and providing support to clients remotely (via phone, email, or virtual platforms). This role focuses on building relationships with existing customers, identifying new sales opportunities, and collaborating with outside sales teams and logistics to ensure timely delivery of products.
Key Responsibilities
Customer Engagement: Respond to customer inquiries, provide product information, and offer solutions tailored to their needs (e.g., specialty chemicals, bulk orders, or custom formulations).
Sales Growth: Generate leads, follow up on prospects, and close sales to meet or exceed revenue targets.
Order Management: Process orders, coordinate with warehouse and distribution teams, and ensure accurate and timely shipments.
Product Knowledge: Maintain a strong understanding of the company’s chemical product portfolio, including applications, safety data, and industry trends.
CRM Utilization: Track customer interactions, sales pipelines, and forecasts using customer relationship management (CRM) software.
Support Role: Assist outside sales reps by preparing quotes, managing smaller accounts, or handling administrative tasks like pricing updates.
Market Awareness: Stay informed about competitors, pricing trends, and customer demands in the chemical distribution market.
Skills and Qualifications
Experience: 13 years of sales experience, preferably in inside sales or customer service; experience in chemical distribution or a related industry is a plus.
Education: Bachelor’s degree in business, chemistry, or a related field preferred, though equivalent experience may suffice.
Technical Skills: Proficiency in Microsoft Office (Excel, Word), CRM tools (e.g., Salesforce), and ERP systems for order processing.
Communication: Strong verbal and written skills for negotiating, explaining technical details, and building rapport with clients.
Detail Oriented: Ability to manage multiple accounts and ensure accuracy in orders and documentation.
Industry Knowledge: Basic understanding of chemicals, their applications (e.g., water treatment, manufacturing, coatings), and safety regulations is advantageous.
