What are the responsibilities and job description for the Customer Service Representative position at Jana food Services, Inc?
Overview
Jana Food is seeking to hire a Customer Service Representative to work in an office setting supporting sales by communicating with customers and helping to organize communication between our office team and warehouse team.
Duties
- Respond to customer inquiries via phone and email in a timely and professional manner.
- Handle cash transactions accurately and efficiently.
- Provide information about products and services to clients, ensuring they have all necessary details.
- Document customer interactions and maintain accurate records through data entry in our computerized systems.
- Utilize effective phone etiquette to communicate clearly with customers, addressing their needs and concerns.
- Collaborate with team members to resolve complex issues and enhance the overall customer experience.
- Support Accounts Receivable, Purchasing, Accounts Payable, and Warehouse team.
Qualifications
- Proficiency in English is required; or multilingual abilities are highly desirable.
- Previous experience in a call center or customer service environment is preferred.
- Strong cash handling skills with attention to detail.
- Excellent data entry skills with the ability to navigate computerized systems efficiently.
- Demonstrated ability to communicate effectively with clients, showcasing patience and empathy.
- A positive attitude, strong work ethic, and willingness to learn new processes.
- Ability to work flexible hours as needed to accommodate business demands.
Join us in delivering outstanding service and making a difference in our customers' lives!
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Experience:
- Customer service: 1 year (Required)
Ability to Commute:
- Arlington, TX 76011 (Required)
Ability to Relocate:
- Arlington, TX 76011: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $17