What are the responsibilities and job description for the Customer Service Representative position at Jane Ryan Insurance Group LLC?
Jane Ryan Insurance Group is an independent insurance brokerage providing clients with insurance options for home, auto, business, life, health, Medicare and more. We are growing quickly and looking to add a customer service representative to our personal lines division. An insurance license is required for this position but don’t let that scare you from applying. We will work with someone who is the right fit to obtain their license and train them. Prior insurance knowledge is helpful but not a requirement.
Salary is commensurate with experience in the insurance industry and/or holding an active CT insurance license. There is the possibility to earn commission in this role in addition to salary.
Our company offers a hybrid work option available once a person is fully trained. We also understand and appreciate that people have a life outside of the office. This means that you might need to schedule your day outside of traditional business hours sometimes or step away during the day for doctor appointments, kid or pet needs, and prioritizing your health. The dress code is very relaxed so long as a person looks presentable when in front of clients or company representatives. We do have pets (usually dogs, the occasional cat) in the office at various times, if this is a concern for allergies or fear of dogs.
Responsibilities
Assist sales staff with creating a smooth and favorable experience for clients, including:
- Scheduling appointments, answering the phone, responding to emails & making outbound communications
- Gathering information and documents from clients
- Maintaining and updating client information in the management system
- Inputting data into the quoting system
- Managing upcoming client renewals by communicating any changes to the client
- Offering additional products to existing clients and educating them on coverages
Job Type: Full-time
Pay: $38,000.00 - $48,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Education:
- High school or equivalent (Preferred)
Ability to Relocate:
- Colchester, CT 06415: Relocate before starting work (Required)
Work Location: Hybrid remote in Colchester, CT 06415
Salary : $38,000 - $48,000