What are the responsibilities and job description for the Dispatcher / Customer Service Representative position at Janel Group?
Dispatcher / Customer Service Representative
Janel Group is seeking a Dispatcher / Customer Service Representative to coordinate freight movements, communicate with drivers, and ensure timely deliveries to our customers. The ideal candidate will have experience in trucking/logistics, as well as customer service experience dealing directly with the customer.
Janel Group is seeking a Dispatcher / Customer Service Representative to coordinate freight movements, communicate with drivers, and ensure timely deliveries to our customers. The ideal candidate will have experience in trucking/logistics, as well as customer service experience dealing directly with the customer.
The position is based in our Lake Charles, LA office.
Key Responsibilities:
Key Responsibilities:
- Schedule and dispatch drivers to appropriate locations based on customer needs and load availability.
- Communicate with drivers to provide route updates, resolve issues, and ensure compliance with DOT regulations.
- Respond to customer inquiries regarding shipments, delivery times, and service issues.
- Coordinate with warehouses, freight brokers, and shippers to optimize routes and load efficiency.
- Maintain accurate records of dispatch activities, driver logs, and load details.
- Assist in resolving transportation delays, driver concerns, and other logistical challenges.
- Resolve customer complaints and service-related issues promptly and professionally.
- Maintain positive relationships with customers, carriers, and vendors.
- Handle incoming calls and emails regarding dispatch, delivery confirmations, and load availability.
- Other duties as assigned
Qualifications:
- High school diploma or equivalent, required
- Solid computer skills, required
- Solid communication skills, required
- 6-12 months of relevant experience as a dispatcher in the trucking and/or hot shot industry, highly preferred
Benefits:
- Competitive pay
- Comprehensive benefits package (medical, dental, vision, life, disability, etc.)
- PTO (sick/vacation) and 10 paid company holidays
- 401K plan with employer match
- Great culture and fun working environment
About You
You’re the perfect candidate if you’re:
- A Team-player— You enjoy working with co-workers, partners, vendors, and customers.
- A Communicator— your verbal and written skills are on point and you’re not afraid to use them.
- Diligent— Nothing happens by itself. Your effort makes all the difference.
- Eager—You want to grow and develop alongside the company.
- Customer Obsessed— "Customer-focused" doesn't quite say it. You roll up your sleeves and go the extra mile for our customers.
About Us
At Janel Group, we believe that the global logistics economy starts here. For over 45 years, we’ve delivered the best customer experience in the marketplace. We are building something enduring and much bigger than ourselves which is why we created an environment that encourages your growth and development. Janel knows our culture is our business and culture starts with our values: Teamwork, Hustle, Transparency, Humility, Positivity, and Long-view.
To learn more about Janel Group, visit us at www.janelgroup.com
Next Steps
If you’re highly motivated, have a willingness to learn, and want to be part of what we’re building at Janel Group, apply today!
Janel Group is an equal opportunity employer.
Applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national original, veteran or disability status