What are the responsibilities and job description for the Operations Coordinator position at Jani-King Hawaii?
General Job Description:
The Operations Coordinator manages information and logistical flow of account information.
Position Reports To: Director of Operations
Direct Reports: None
Specific Functional Responsibilities:
- Receive all incoming service request and complaint calls.
- Receive all incoming work orders and distribute to Franchise Owners.
- Relay information to Franchise Owners and Quality Assurance
Specialist, as applicable, relating to any service request or complaint call received.
- Call accounts between $600.00 and $999.00 one-time per month.
- Call Customers/Franchise Owners on all new and transferred accounts.
after first cleans to ensure satisfaction.
- Log all customer complaints, Audit Reports, correspondence, etc.
into database system.
- Perform next day follow up with Franchise Owner, customer, and
Quality Assurance Specialist as applicable, on any service request or complaint
received.
- Assist Franchise Owners in the communication process with customers.
- Prepare account log binders for new and transferred accounts.
- Maintain database of customers and Franchise Owners.
- Monitor and issue missed clean credits for missed cleans.
- Complete WC-1, WC-36, and Injury/Property Loss/Damage reports, as necessary,
- and follow up with insurance company.
The previous listing is not intended to be all-inclusive. The individual who assumes this position may be required by the Company to perform other tasks, as needs arise/change.
Required Skills and Qualifications:
- High school diploma/GED
- Superb written and verbal communication skills
- High attention to detail
- Excellent analytical, problem-solving, and decision-making skills
- Strong computer skills, including database management.
Operations Coordinator Salary, Benefits, Requirements
- Salary $27,000-$30,000/yr.
- Cancellation Bonus up to $325/month.
- 100% employee health insurance with the option of selecting any plan under HMSA or Kaiser.
- 80 hours vacation/40 hours sick after 1 year, holiday pay and 1 floating after 90 days of service.
- 401(k) eligibility after 6 months of full-time service.
- Option to enroll in AFLAC.
- Office hours: Monday-Friday, 8:00am to 5:00pm.
Job Type: Full-time
Pay: $21.53 - $22.35 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
Ability to Commute:
- Waipahu, HI 96797 (Required)
Ability to Relocate:
- Waipahu, HI 96797: Relocate before starting work (Preferred)
Work Location: In person
Salary : $27,000 - $30,000
