IT Help Desk Technician

Janicki Industries is an innovative, family-owned aerospace company located at the foot of the Cascades. We focus on engineering and manufacturing complex projects for companies in the aerospace, defense, and space industries. We are looking for a IT Help Desk Technician to join our growing team.

This position is located on-site in Hamilton, Washington State.

POSITION DESCRIPTION

Helps Janicki employees with computing and communication issues related to computers, phones, printers, applications, and hardware.

The position requires execution of the following essential job functions:

• Identifies, researches and resolves technical problems of moderate complexity.
• Responds to telephone, email and on-line requests for technical support.
• Documents, tracks, and monitors the problem using applicable systems and tools.
• May coordinate with other teams or departments to resolve user problems.
• Installs, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
• Assists others with server and networking hardware installs.
• May train, coach or assist less experienced team members.
• Resolves moderate complexity user problems and ensures correct operation of personal computers.
• May perform system setups for new hires.
• Someone in this role can solve all Tier I help desk issues. May resolve some Tier II help desk issues of lower complexity.

This position requires the ability to obtain a U.S. Secret Security Clearance (U.S. Citizenship Required). Janicki will assist with gaining this access once employed. Special Access Program or other Government Access Requirements are mandatory for this position and requires candidate agreed to enter a Continuous Evaluation program.

QUALIFICATIONS

Due to our ITAR and EAR regulations, applicants must be a US Citizen or of Legal Permanent Resident Status as defined by 8 U.S.C. 1324b (a) (3).

EDUCATION/EXPERIENCE

• Associate Degree required with 2 years of experience
• Bachelors Degree preferred with 0 years of experience
• Must be familiar with Windows OS, PC hardware, and networking (A certification level)
• Must have advanced knowledge of networking (Network certification level) and security (Security certification level). These certifications are not required.
• Must be willing to work a flexible and on call after hours schedule.
• Must have strong customer service skills and proficient oral and written communication skills.
• Must be accommodating and flexible while maintaining priorities.
• Must be able to work well independently and under pressure.

ADDITIONAL INFORMATION

• Wage range for this role is between $20 - $40 an hour plus a discretionary bonus, 401(k) matching, vacation, and health benefits. Employees can also receive additional pay for off-shifts, off-site work, and access pay. The range provided is Janicki’s estimate of the base compensation for this role. Actual amount offered will be based on job-related and non-discriminatory factors such as experience, location, education, training, skills, and abilities.

BENEFITS

• Medical, dental, and vision insurance with employer contribution
• Disability insurance as well as Life/AD&D insurance
• HSA (Health Savings Account) with employer contribution and FSA (Flexible Savings Account)
• 401k with employer matching
• Paid time off and paid holidays (including two floating holidays)
• Education reimbursement program
• Several shift options
• Premium pay for off-shifts
• Premium pay for security clearance if applicable

Not sure that you’ll be the perfect fit for this role? You should still apply! We’ll review your application for other opportunities. We are always on the lookout for talented people!

Janicki Industries is an Equal Opportunity Employer. Janicki Industries does not discriminate on the basis of race, color, religion, sex, national origin, sexual orientation, marital or familial status, physical or mental disability, genetic information, age, retaliation, veteran/military service status, or any other legally protected status. Janicki is proud to be a military friendly employer.

Applicants or employees wishing to view a copy of Janicki Industries’ Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should notify the Human Resources Department at (360) 404-1997.

As a federal government contractor and a recipient of federal funding, Janicki is required to abide by federal drug testing requirements (including preemployment drug testing for cannabis). Additionally, because of Janicki’s work on aerospace products and the high volume of safety sensitive positions, Janicki takes the safety of its employees very seriously and requires that employees pass a preemployment drug test prior to starting employment.