Account Manager

Account Manager - Property Manager – Janitorial Account Manager – 9-03-24

Are you an experienced facilities management leader looking to take your talents to a new level? Janitronics Building Services, Inc. is seeking an Account Manager in the janitorial services industry to join our dynamic team in the Boston area. We are seeking candidates with the right balance of leadership and management skills, along with superior customer service skills.

OVERVIEW

As an Account Manager, you will have responsibility for overseeing the operational aspects and services levels delivered to one of our major clients. You will be responsible for overseeing everything from quality control, project management and most importantly, client relationships. This position will report directly to the President and work alongside a team of industry experts as we expand our market share in the coming years.

JOB RESPONSIBILITIES

• Responsible for supporting selection, development, and performance of employees.
• Provide constructive feedback to staff on a continuous basis.
• Minimize staff turnover at each client site by communicating, overseeing training programs and by serving as a key employee relations point of contact.
• Participate in management team meetings and operational planning.
• Develop and implement effective site tour schedules.
• Conduct on-site inspections and ensure each property/building is consistently maintained to the client’s high expectations - DAILY.
• Ensure clients receive the highest level of service consistent with our organization’s Customer Service philosophy.
• Escalate client complaints and resolve issues in a timely and professional manner.
• Manage client relationships, maintain high satisfaction level with current services and seek to provide more services where possible.

REQUIREMENTS

• Bachelor’s degree in Real Estate, Building Services, Janitorial, Business or related field
• Minimum of 5 - 7 years property management / general facilities / janitorial experience in a lead management role
• Excellent interpersonal and communication skills
• Thorough knowledge of all Microsoft Office applications and mobility devices
• Flexibility to respond to customer needs during non-business hours
• Strong organizational skills, ability to work, independently and under pressure.
• Proven track record of leading and developing service delivery teams
• Evidence of good client relationship skills, resolving difficulties, and creating partnerships
• Bilingual is ideal

Janitronics Building Services, Inc. - based in Waltham Massachusetts - is an established and growing janitorial, commercial cleaning, and building services management firm. This position will be located Boston. We offer competitive compensation via annual salary depending on experience; healthcare benefits; dental Insurance; and 401K savings plan, and parking. Janitronics Building Services is an equal opportunity employer.

Job Type: Full-time

Pay: $75,636.00 - $110,674.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Cell phone reimbursement
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekends as needed

Supplemental Pay:

• Bonus opportunities

Application Question(s):

• A client is upset about a service delay. He's speaking loudly and attracting attention.

What would you do?
A. Acknowledge his feelings and explain how you'll try to speed things up
B. Politely ask him to calm down and explain that getting upset won't help speed things up
C. Explain that all clients are equally important and you're doing your best
D. Suggest he contact the customer service hotline
E. Direct him to speak to your supervisor

• What's the primary benefit of engaging in customer relationship management strategies?

A. Building long-term relationships with customers to enhance satisfaction and loyalty
B. Expanding market reach by targeting a broader audience with generic marketing messages
C. Automating internal processes to minimize operational costs and increase efficiency
D. Maximizing short-term sales revenue through aggressive marketing tactics

• Ahmad is working with his team when another supervisor comes up to him and says, "You should keep an eye on the incompetent people who work for you. They left a mess yesterday that my team had to clean up." Ahmad was unaware of the incident.

What should Ahmad say to her?
A. Tell her that he'd prefer to talk about it in private later
B. Tell her that she's being unprofessional
C. Ask her if she has proof that his team left the mess
D. Thank her for letting him know and promise to talk to his team
E. Apologize for the mess on behalf of his team

Experience:

• Customer relationship management: 4 years (Required)
• Janitorial experience: 4 years (Required)
• Management: 4 years (Required)

Ability to Relocate:

• Boston, MA 02110: Relocate before starting work (Required)

Work Location: In person

Salary : $75,636 - $110,674