Mutual Funds Operations Manager

This position oversees all operations in support of Janney’s Mutual Funds business and leads a team of 8 Operations Associates. The Department Manager will function as a contributing member of the Operations Management team and work closely with other departments within Operations, Wealth Management and across the firm, as necessary.  What you are good at: Organization and Time Management - Structure operational workflow to reliably and accurately complete multiple tasks under frequent time constraints Problem Solving – Analyze complex problems presented to the team and come up with solutions that are scalable and meet the need of our partners across the organization Driving Change – Identify areas for enhancement/improvement and gain organizational buy in to implement those changes Communicating Effectively - Must be able to effectually communicate verbally and in writing with senior level leadership and financial advisors   Responsibilities:  Lead and manage a team of Operations Associates to achieve service goals and objectives. Specific supervisory tasks include but are not limited to: Provide work direction to associates and coordinate workflow within the team. Interview, select and train new associates on Janney policies and procedures Provide positive and constructive feedback to associates on their performance and development needs both on a routine basis and through annual performance reviews. Participate in strategic and operational decision-making related to Mutual Funds Operations including the development of short- and long-term goals to improve overall service to clients. Proactively recommend innovations and modifications in line with industry requirements and corporate goals/objectives to improve operational processes, systems, policies and procedures and positive reputation of the department. Organize/execute department projects on time and within budget that includes writing business requirements. Ensure compliance with all relevant regulations and Janney Policies by creating an effective control environment. Serve as a subject matter expert on Janney’s mutual fund products. Provide operational support to mutual fund companies, transfer agents, and omnibus service providers. Work with mutual fund platform vendors on product enhancements, upgrades, and bug fixes. Resolve escalated issues and/or disputes for the team.   What you have: Bachelor’s Degree or equivalent experience in lieu of a degree. Series 99 or Series 7 required or obtained within 90 days of start date. Minimum of 5 years of related experience in the financial services industry with a strong track record of delivering a high level of service to clients.   Minimum of 2 years of experience successfully leading and managing a team and providing an engaging, productive work environment strongly preferred. Demonstrated success in developing controls, process improvements, and/or product enhancements Vendor management experience. Effective project management skills as evidenced by successful project implementations. Superior time management and organizational skills. Ability to manage multiple tasks, prioritize work and meet tight deadlines. Ability to work independently and creatively and perform at a high level in a fast-paced, high-pressure environment. Advanced expertise using Microsoft Office Applications. Effective verbal and written communication skills and interpersonal skills.   This is a hybrid role.  Why work for us? Benefits: Janney believes that its employees are the key to what makes a great company. Although work makes up a large portion of an employee’s life, we believe that a balance between work and non-work activities is essential to maintain quality performance and a positive work atmosphere. We offer a competitive package including Paid Paternal Leave, generous Paid Time Off, eligibility for a $2,000 referral bonus and Professional Development Assistance Plan designed to help you make the most of your life at work and at home—today and in the future. Explore further. Janney is an award-winning full-service financial services firm committed to understanding our clients' needs and providing advice beyond investments. We are equally committed to building a diverse workforce and inclusive culture where employees can use their talents to thrive and grow professionally with the firm. Fostering a positive workplace experience remains a top priority. We have earned the Great Place to Work® certification, which recognizes employers that create an outstanding employee experience. Based entirely on what current employees say about their experience working at Janney, this prestigious recognition underscores our commitment to our people and culture. People are our strongest asset. We recognize that when our team members thrive, our firm is more successful.