What are the responsibilities and job description for the Senior Software Engineer, Borrower Support (New York City) position at January Technologies, Inc.?
At January, we're transforming the lives of consumers by bringing humanity to consumer finance. Our data-driven products help financial institutions streamline their collections, offering borrowers straightforward and compassionate solutions to regain financial stability and control over their lives. We're not just expanding access to credit - we're restoring dignity and giving millions of people the chance to achieve financial freedom.
About the Role
The Borrower Support team's mission is to ensure our borrowers receive immediate, personalized responses to all their support needs. We do this by applying technology to provide support for and improve the effectiveness of January's contact center, mainly by providing efficient tools and processes for our contact center agents to understand and address borrowers' needs.
What You'll Work On
Senior Software Engineers at January are not just responsible for writing code; they own product and team outcomes, advocate for borrowers and agents, and help other engineers grow. Here's how you'll make an impact :
- Technical Leadership : Lead by example in implementing sophisticated software solutions, setting standards for code quality, and promoting best practices such as test-driven development, code reviews, and refactoring to maintain high standards of maintainability and scalability.
- Mentorship and Collaboration : Act as a mentor to less experienced engineers, fostering a culture of learning and growth within the team. Facilitate knowledge-sharing sessions and contribute to a collaborative team environment.
- Strategic Contribution : Engage in architectural discussions, contribute to roadmap planning, and provide insights that influence the direction of our projects and technology choices.
As our company continues to grow, you will have opportunities to be involved in scoping, architecting, and implementing new product lines, potentially building new lines of business from scratch.
What You Bring to the Table
We find that candidates who perform well in this role often have 5 years of software development experience. However, we encourage you to apply for this role even if your experience isn't an exact match. We value professional development and on-the-job learning!
We are currently hiring for this position in our New York office.
As a New York City-based company, we are dedicated to transparent, fair, and equitable compensation practices that reflect our commitment to fostering an environment where all team members are valued and supported. We encourage individuals from all backgrounds to apply.
We are an equal opportunity employer committed to diversity and inclusion in the workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, age, veteran status, or any other legally protected characteristic.
