What are the responsibilities and job description for the Customer Service Specialist position at JANUS et Cie?
JANUS et Cie a reputable, design-focused leader in the furniture industry is seeking detailed individuals to work as a Client Services Specialist to support our Sales Reps in the coordination of all sales accounts for their particular territory.
For more than 40 years JANUS et Cie has offered sophisticated, high-end indoor and outdoor furnishings and is growing in all major locations throughout the U.S. catering to the all market sectors. The company has built a solid reputation by presenting world-class products, marketing programs and Brand recognition with exemplary service. The sales team partnered with its back up sales support is peerless and top of class in the industry.
This job is based in Santa Fe Springs, CA and is office based Monday-Friday
Hourly Range: $22-$24 HR DOE
Under the direction of your manager, you will be responsible for the following duties:
-Building and maintaining effective working relationships with sales team, vendors, clients, and end-users.
-Partnering with assigned sales rep to manage the day-to-day activities of all accounts.
-Preparing sales quotes.
-Processing and managing complex orders.
-Invoicing and collecting payments, and releasing for shipment to clients.
-Answering questions regarding changes and status of orders.
-Ensuring thorough knowledge of product lines and options to clients.
-Resolving issues related to order, shipment and payments.
-Other duties as assigned.
The right person for the job will demonstrate the following:
-Detailed individual
-Sense of urgency and the ability to prioritize
-Good judgment and the ability to make timely and responsible decisions effecting the needs of the customer
-Able to build relationships with colleagues and clients
-Able to juggle multiple projects and handle pressure without letting it distract from the quality of work
-Self-motivated and able to work with minimal supervision
-Great customer service and communication skills
REFLECTS OUR BRAND VALUES:
- We listen to our Customers
- We rely on our Members
- We honor Integrity
- We embrace Continuous Learning
- We lead with Design
- We create Value
- We make the World Better
Salary : $22 - $24
