What are the responsibilities and job description for the Dispatcher - ACT position at Janus International Group?
Overview
Access Control Technologies is looking for a dispatcher with experience. We specialize in the installation and service of Video Surveillance, Access Control, Gate, and Gate entry systems throughout the entire United States.
Responsibilities
As a full-time dispatcher, you will be one of the faces of our company. You will answer the phones and either route the caller to the appropriate extension or setup a service call in our systems. When not on inbound calls you will make outbound calls and emails to verify appointments and follow-up on completed appointments. This position is being offered on our new 4 day per week 10 hour per day work schedule, offering a full-time position with 3 day weekends. We require hard work, dedication, and the desire to learn.
Qualifications
- Strong phone and computer skills, must be able to do both at once.
- Experience in the Service Industry.
- Ability to always project a positive attitude.
- Ability to multi-task.
- Ability to work on a team or on an individual project.
- Ability to explain technical information to non-technical individuals.
- Effective interpersonal skills to represent the company to new and existing customers.
- Must be organized, self-driven, and customer service focused.
Must-Haves.
- Reliable transportation with the ability to get to work on time
- Strong computer and phone skills
- Ability to work independently
