What are the responsibilities and job description for the Noke Smart Entry Customer Service Rep - Janus position at Janus International Group?
Overview
Interact with customers to provide information in response to inquiries about Noke Smart Entry System (SES) products and to troubleshoot overall use of the Noke SES.
Responsibilities
- Confer with customers by telephone or in person to provide information about Noke Smart Entry System or troubleshoot Noke SES.
- Make outbound calls to Facility Managers to proactively answer questions or offer help/training and/or troubleshooting, conduct and collect survey information and solicit FOB orders.
- Educate and provide marketing and training materials to Facility Managers.
- Coordinate with Noke Customer Support and the Janus International Engineering team for escalations.
- Keep records of customer interactions, recording details of inquiries, complaints, comments, actions taken.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, or processing returns.
- Contact customers to respond to inquiries or to notify them of claim investigation results or planned adjustments.
- Order tests that could determine the causes of product malfunctions.
- Keep work area neat and clean.
- Other duties as assigned.
Qualifications
- High school degree required. Four year college degree preferred.
- One to three years previous technical work-related skill, knowledge, or experience.
- Intermediate computer skills required; Outlook.
- Familiarity with the use of Smart Phones using iOS and Android operating systems.
- Basic understanding of Bluetooth communication on Smart Phones
- Experience in the self storage industry a plus
- Experience in the access control industry or with access control solutions a plus
- Ability to communicate by telephone in a clear and professional manner required.
PHYSICAL DEMANDS:
- Regularly required to sit, stand, and walk.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
