Bridge House - Program Supervisor

Positions Summary:

The Program Supervisor for the Bridge House Transitional Living Program is responsible for the operation, development, and ongoing supervision of Janus Youth’s transitional living program for homeless youth. The position supervises a group home facility for 7 youth (Bridge House) and an independent living program for approximately 30 youth (Changes), including a case management program that follows up with former program participants. This position supervises all BH/Changes staff. BH/Changes serves transition age youth (ages 16 to under 22) and their dependents.  The program operates with a trauma-informed and youth-directed self-governance model based on Positive Youth Development, Motivational Interviewing, and Harm Reduction practices. The Program Supervisor reports directly to the Director of Homeless Youth Services and participates as a member of the Homeless Youth Services Management Team, which includes rotating 24/7 supportive Supervisor On-Call responsibilities. This position requires extensive exercise of judgment within program guidelines, and can require flexible hours or scheduling and occasional time in excess of routine hours, including weekend and overnight hours as needed due to coverage emergencies and/or inclement weather.  This position also provides on-line direct supervision of youth. 

Education and Experience Requirements:

• Bachelor’s degree or any combination of experience and education that provides the necessary skills, knowledge, and abilities necessary for successfully performing the duties and responsibilities of the position. Master’s degree preferred with preferred area of study in mental health, social work, juvenile justice, counseling, or other related field.
• Minimum of two years’ experience in a residential or shelter setting.
• Experience with staff supervision and program management preferred
• Experience in a mental health/case management setting working with adolescents preferred.

Required Knowledge, Skills and Abilities:

• Value working in a multicultural/diverse environment.
• Working knowledge of licensing and regulatory standards and residential services.
• Ability to maintain professional attitude, respond to difficult situations, and provide excellent clinical judgment under conditions that are variable, stressful and unpredictable.
• A commitment to the principles of Positive Youth Development, Trauma-Informed Care, and Harm Reduction.
• Demonstrated ability to provide staff supervision and program monitoring.
• Knowledge of legal hiring practices, including screening applications, scheduling interviews, and checking references.
• Basic knowledge of Family Medical Leave, including when to notify Human Resources regarding employee’s potential need for protected leave.
• Ability to prioritize work responsibilities and meet reporting deadlines.
• Strong coaching and training skills and ability to meet regularly with direct reports for ongoing training and supervision.
• Ability to work effectively within a team-dependent environment.
• Ability to effectively monitor safety and demonstrate group management skills and effectively de-escalate potentially chaotic or volatile situations.
• Ability to stay calm and emotionally available in an environment serving severely disturbed youth.
• Ability to accurately read, record and interpret information.
• Ability to communicate effectively, both orally and in writing with a wide variety of individuals, including clients, families, management staff, and community partner/referral sources. 
• Ability to climb at least two flights of stairs.
• Ability to provide auditory and visual supervision of clients.
• Ability to learn the self-governance model and the practices of Community Youth Development.
• Experience with street youth, youth involved in sex work and youth with a history of alcohol and drug addictions.
• Knowledge of local juvenile justice and youth services systems.
• Ability to consistently attend and be punctual for scheduled meetings and work assignments and be in a condition suitable for carrying out responsibilities of position.
• Openness to feedback and supervision.
• Manual/physical dexterity allowing for performance of routine office functions such as copying, filing, phone use, computer use, writing, faxing, etc.
• Ability to respond to phone calls at all hours of the day and night when covering On-Call coverage.
• Ability to work a variable schedule, including day, swing, and overnight shifts.  

Other Requirements

• Personal transportation allowing for travel within the Portland metropolitan area is required; a personal vehicle for travel and/or transport of clients is preferred. All employees who drive for work purposes must have and maintain a valid driver’s license for state of residency, have a driving record that permits coverage under the corporate auto liability policy, and complete the agency’s driving approval process before driving for work. If driving a personal vehicle for work purposes drivers must also have personal auto liability coverage ($100,000/$300,000 levels strongly recommended). Employees are not to drive for work purposes until they have received written authorization to do so.
• Bloodborne Pathogens training is required on first day of employment and annually thereafter.
• Must complete Mandatory Abuse Training is required on the first day of employment and annually thereafter.
• First-Aid CPR Certification within 30 days of hire.
• Food Handler’s Certification within two weeks of hire.
• Must pass criminal history check.

Duties and Responsibilities:

• This position is responsible for timely and accurate data entry and program reports.
• This position works in close partnership with the Safety Coordinator to oversee the ongoing safe operation and maintenance of the facility and property.
• Personnel Management:  Hiring, training, and supervision of staff, regular sub-workers, and volunteers, and ensuring adequate staffing at all times. This may require filling shifts if other staffing options are not available
• Program supervision and monitoring that ensures operation consistent with the mission, philosophy, policies, and contracts. This includes supervision of computerized functions, paperwork, data collection systems, and reporting requirements. It also includes monitoring adherence to safety, sanitation, and other licensing standards. Addressing neighborhood concerns, maintaining relationships with referral sources, and participating in inspections and site visits are all part of the supervision and monitoring duties, as is the coordination and facilitation of a range of program meetings, trainings, and retreats.
• Management and reconciliation of expenses and petty cash monthly.
• Inventory and purchase of house food and supplies.
• Interventions with program participants as required, and program representation in the Resident Log.
• Manage interactions and crisis situations constructively and within program policies and guidelines.
• Maintain appropriate boundaries and adhere to policies and guidelines established in the agency personnel policies, and Willamette Bridge Program’s service provision policies.
• Provide emergency first-aid as-needed and maintain current standard first-aid certification.
• Modeling and encouraging direct professional communication among staff members and youth, facilitating development of a positive staff and youth support network, and supporting a Youth Development approach throughout the organization.
• Carry a cell phone and participate in an on-call rotation for Homeless Youth Services.
• Provide on-line direct supervision of the program and provide case management services to youth in the program.
• Performing other program related duties as assigned by Program Director or Executive Director.

Working Conditions:

• May involve exposure to communicable diseases, including a variety of illnesses and infections such as the common cold, TB, Hepatitis, flu, meningitis, and HIV.
• May involve exposure to upset, angry, severely traumatized or emotionally disturbed children, adolescents, adults, and families.
• May involve time in excess of routine schedule and/or overtime, including evening/overnight, weekend hours, and/or holidays.
• May involve exposure to information that graphically describes physical, sexual and emotion abuse of children and may experience vicarious trauma. 
• May require working and providing services at locations other than program site (i.e., schools, café’, clinics, etc.,) and may, therefore, be exposed to environments not under agency control (i.e., second-hand smoke, varying hygiene practices, etc.).

This position description is intended to give the reader a general idea of the overall purpose and the main activities and responsibilities that are intrinsic to this position. While this description is intended to be representative, it is not intended to be limiting.

Salary : $100,000 - $300,000