What are the responsibilities and job description for the Customer support specialist position at JARBO?
Summary Customer Support Specialist :
We are excited to find the right individuals to join the Customer Service department for a top-tier commercial construction contractor out of Olathe, KS.
A Customer Support Specialist is focused on providing great customer service, handling incoming service calls, creating tickets, triaging repairs, and being a resource for the customer!
This is a great entry-level position for those looking to get their start with a great organization and advance accordingly.
Responsibility Summary Customer Support Specialist :
- Triage incoming calls from customers that require service / sales. Work with the customer to understand their need and schedule the appropriate service.
- Promote all products, services, and quote accurate pricing when appropriate.
- Gather information from the customer to ensure accuracy for our technicians.
- Enter detailed information in the service ticket that allows the dispatcher to match the best qualified technician to the customer's need.
- Represent the company in a professional manner with good customer service and verbal communication skills.
- Maintain and promote a positive attitude toward customers regardless of the circumstances.
- Other responsibilities as assigned.
Qualification Summary Customer Support Specialist :
- HS Diploma required; AS or BS in a relevant field of study preferred
- 1 years of experience in customer service or administrative work
- Must have strong attention to detail
- Work independently with little supervision
- Function in a fast-paced environment, ability to prioritize tasks
- Proficient with technical applications including Microsoft Office
IND1
Last updated : 2024-11-16
