What are the responsibilities and job description for the Customer Service Associate position at Jarrett?
Customer Service Associate
Jarrett Logistics is a third-party logistics company headquartered in Orrville, Ohio. Our clients come from a variety of industries (such as automotive, food, and aerospace – just to name a few) but the common denominator is that they ship something. We’re here to coordinate the process between our clients (mostly large manufacturing companies or suppliers) and carriers. To accomplish all of this, our team not only set up shipments for our clients, but they troubleshoot, answer questions, and fix issues before they become larger problems. Here at Jarrett, we are problem-solvers and our goal is to do great things for our clients every day.
So what sets us apart, you ask? We like to call it the Jarrett Difference. It’s our PEOPLE . We have the best people around who are not only incredible resources for all things logistics and customer service, but are compassionate, innovative, courageous, and so much more. What we can say? Our people are our greatest asset.
For a Customer Service Associate, a typical day might include the following :
- Answering phone calls and emails from clients with shipment requests
- Answering client questions
- Reaching out to carriers to set up shipments for clients
- Tracking shipments on carrier’s websites and calling specific carrier locations to follow up on shipments that have issues
- Making notes in our software, jShip, with updates that you’ve received on various shipments
- Send daily and / or weekly reports to clients that detail the status of each shipment (ex. In Transit, Out For Delivery, Delivered)
- Collaborating with your teammates to find the best solution for shipments that aren’t going according to plan
This job might be for you if :
Jarrett might be right for you if :
No logistics experience? No problem! We’re more focused on finding the right person who shares our core values as opposed to someone with logistics experience. We have a robust training program that will get you up to speed!
What’s In It For You?
To learn more about Jarrett, check us out here!
Jarrett is an equal opportunity employer, dedicated to a policy of non-discrimination on the basis of race, color, religion, sex, national origin, ancestry, age, disability or any other characteristic protected by law.
