What are the responsibilities and job description for the Truckload Tracking Associate position at Jarrett?
Employment type: Full-time, In-Person
Location: Orrville, OH
Job Category: Logistics / Truckload
Jarrett is a leading (and still growing) 3rd party logistics company. But were also family-owned and what sets us apart is the Jarrett Difference. Its our PEOPLE. We have the best people around who are not only incredible resources for all things logistics but are compassionate, innovative, courageous, and so much more. Our people are our greatest assets, take their word for it, Jarrett has won the Top Workplaces award for the past three years in a row!
Our customers come from a variety of industries, but the common denominator is that they all ship something. Were here to coordinate things between our customers supply chain and carriers. To accomplish all of this, our teams use our state-of-the-art proprietary software, jShip, to set up shipments, troubleshoot, answer questions, and fix issues before they become larger problems. Here at Jarrett, we are problem-solvers, and our goal is to do great things for our customers every day.
For a Truckload Tracking Associate, a typical day might include:
Whats In It For You?
Location: Orrville, OH
Job Category: Logistics / Truckload
Jarrett is a leading (and still growing) 3rd party logistics company. But were also family-owned and what sets us apart is the Jarrett Difference. Its our PEOPLE. We have the best people around who are not only incredible resources for all things logistics but are compassionate, innovative, courageous, and so much more. Our people are our greatest assets, take their word for it, Jarrett has won the Top Workplaces award for the past three years in a row!
Our customers come from a variety of industries, but the common denominator is that they all ship something. Were here to coordinate things between our customers supply chain and carriers. To accomplish all of this, our teams use our state-of-the-art proprietary software, jShip, to set up shipments, troubleshoot, answer questions, and fix issues before they become larger problems. Here at Jarrett, we are problem-solvers, and our goal is to do great things for our customers every day.
For a Truckload Tracking Associate, a typical day might include:
- Tracking shipments and follow up on shipments that have issues
- Answering client questions
- Answering phone calls and emails from clients with shipment requests
- Making notes in our software, jShip, with updates that youve received on various shipments
- Send daily and/or weekly reports to clients that detail the status of each shipment (ex. In Transit, Out For Delivery, Delivered)
- Collaborating with your teammates to find the best solution for shipments that arent going according to plan
- Problem-solving is where you thrive
- You enjoy collaborating and being on a team
- You love helping people and are willing to go the extra mile
- Youre detail-oriented and like handling multiple tasks
- Youre adaptable and think on your feet
- Youve worked in customer service-type roles before (retail and food service count!)
- You want to do impactful work
- You care about the people around you
- You want to work in a meaningful, innovative, and close-knit culture
- You enjoy giving back and care about the community that you live and work in
Whats In It For You?
- Medical, Dental, and Vision insurance
- Company-paid life insurance
- Paid time off
- 8 paid holidays each calendar year
- 4 hours volunteer paid time off
- Counseling session reimbursement
- Company wellness program including a gym membership discount
- Continuing education reimbursement
- 401K with up to 7% company match
- Paid maternity leave
- May be eligible for bonus potential
- Training and career development opportunities
- Opportunities to give back to local communities
