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Customer Service Manager - State Farm Agent Team Member

Jarrod Furgason - State Farm Agent
Martinsburg, WV Full Time
POSTED ON 1/14/2025
AVAILABLE BEFORE 4/6/2025

Job Description

Job Description

Benefits :

  • Bonus based on performance
  • Competitive salary
  • Paid time off

ROLE DESCRIPTION :

As the Customer Service Manager with Jarrod Furgason State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES :

  • Oversee the customer service team and daily operations.
  • Develop and implement customer service policies and procedures.
  • Handle escalated customer needs.
  • Train and mentor customer service representatives.
  • QUALIFICATIONS :

  • Current Property & Casualty Insurance License (Life & Health license a plus but not required).
  • 3 years of experience in customer service, with 2 years in a managerial role.
  • Strong leadership and organizational skills.
  • Excellent communication and problem-solving abilities.
  • State Farm experience of at least one year.
  • Please DO NOT apply unless you are licensed.
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    Job openings at Jarrod Furgason - State Farm Agent

    Jarrod Furgason - State Farm Agent
    Hired Organization Address Martinsburg, WV Full Time
    Benefits : Bonus based on performance Paid time off Profit sharing ROLE DESCRIPTION : Jarrod Furgason State Farm is sear...

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