What are the responsibilities and job description for the JARS Customer Coordinator position at JARS Cannabis?
Are you a problem-solver with a passion for creating positive customer experiences? JARS Cannabis is looking for a Customer Coordinator to join our team and help us elevate our customer service standards across multiple review platforms and communication channels. This role goes beyond the desk - we need someone energetic, flexible, and ready to represent us at occasional marketing events.
What You'll Do:
- Monitor and respond to customer reviews on Leafly, Weedmaps, Google, Yelp, and other platforms.
- Investigate and resolve customer incidents with empathy and professionalism.
- Collaborate with internal teams to escalate and resolve complex customer concerns.
- Maintain a strong brand voice while addressing customer inquiries and complaints.
- Call customers directly to rebuild trust and provide personalized solutions.
- Participate in marketing events, showcasing your problem-solving skills and enthusiasm for engaging with the public.
Must-Haves:
- 21 years of age or older (required).
- Ability to lift 50 lbs. as needed.
- Comfortable standing for long periods during events.
- Flexible schedule to accommodate marketing events.
- Outstanding communication skills and a solutions-driven mindset.
What We Offer:
- Competitive pay and benefits package.
- Dynamic, team-oriented work environment.
- Opportunities for growth in a fast-paced cannabis retail landscape.
JARS Cannabis is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
