University Registrar

Job Title: Registrar Job Summary: Directs the operation and activities of registration, curriculum, academic review and retention, classroom scheduling, petition services, articulation services, and degree audit services. Determines policy, designs operational strategies, and advises senior management of all academic records and registration issues. This person provides leadership to plan, organize, and manage all the functions within the registrar's office, including serving as the official authorized keeper of the University's student records. Reports directly to the Vice President of Enrollment Management and Retention. Position Requirements: • Master's Degree with three to five years previous experience in records supervision • Customer Service - Candidate must excel at delivering outstanding customer service and be willing to go the extra mile for students, faculty, and staff. • Excellent interpersonal skills are required. Ability to build strong relationships with students. • Analytical mindset and statistical background required. • Other requirements include: superior communication and organizational skills; ability to work independently and function within a team; ability to manage multiple projects; experience working with a diverse population • Experience with Jenzabar operating system preferred Job Duties/Responsibilities: • Collaborates with senior management in development and maintenance of academic standards and policies. • Serves as the central university advisor for academic systems integrity, storage and retrieval of scholarly records. • Develops, designs and implements faculty mandated curriculum changes and renovations. • Directs the development and maintenance of information systems and procedures to ensure accurate data and timely access to information. • Oversees and has organizational responsibility for directing and ensuring compliance in selected NAIA requirements, including student reviews, veteran certifications, catalog and curriculum guides, transfer credit equivalencies, grades and transcripts. • Leads course scheduling efforts, including the coordination of selected institutional research projects as related to academic records and registration. • Determines strategy on petition, graduation clearance and articulation protocols. • Organize and administer the records, registration and graduation functions, including transcript evaluations, program changes, degree audits, and building the class schedule for all programs each semester while ensuring efficient and effective workflow. • Supervise all graduation events - from the application process through the dispersing of diplomas after the ceremonies. • Practice effective problem solving in regards to the resolution of student records and registration issues. • Participate as part of the academic department and collaborate and serve with other University teams to ensure excellent student service. • Maintain accurate and official records of all enrolled students, ensuring that all registrar activities are in compliance with University policies and procedures, accreditation standards, and professional member associations. • Collect, record, maintain, and report student records within FERPA guidelines and any other associated reports or audits (including approving athletic eligibility, reports for Alumni relations, and provide enrollment reports as needed • Work with institutional research staff to prepare statistical reports on educational activities for government and educational agencies (IPEDS). • Analyze data to make informed decisions regarding the development of new policies and procedures. • Additional registrar services, including advising and registering students, issuing transcripts, answering phones, scanning, reporting grades, and working special events. • Oversees the management of policies, processes, and operations of the Registrar's Office and provide leadership, innovation, vision, and accountability for the management of all records, registration policies, and services that support student success • Monitors and verifies student enrollment data essential for official internal and external reporting related to academic and student records, including the National Student Clearinghouse, auditors, and accreditors, as needed • Oversees training, development, and maintenance of procedure manuals, regulations, and systems within the Registrar's office for the university community • Supervises, trains, manages, evaluates, and develops staff within the office • Provide ad hoc and annual reporting to analyze trends, course and student enrollment and changes as needed. • The Registrar compiles, edits, and publishes the JCU Undergraduate Catalog and supervises development of the semester class schedules • Other duties as assigned.