What are the responsibilities and job description for the Client Service Specialist (Office Manager) position at Jarvis Law Office PC?

Job Description

Join a Mission-Driven Team Dedicated to Serving Seniors and Families

Empathetic – Client-Focused – Servant Leader – Growth Mindset – Quality-Oriented – Team Player

At Jarvis Law , we are seeking an Office Manager (Client Service Specialist) to join our growing team. If you are passionate about helping seniors and families navigate estate planning and elder law with confidence and peace of mind, we want to hear from you.

Who We Are

Jarvis Law is a leading elder law and estate planning firm with offices in Dublin, Lancaster, and St. Clairsville, Ohio . This role will be based in our St. Clairsville office .

Our mission is to provide unparalleled legal services that allow families to live securely, age with dignity, and protect what matters most. We achieve this by :

Building trust – Serving as compassionate advisors who treat clients like family.
Providing clarity – Guiding families through complex legal matters with empathy and respect.
Delivering excellence – Creating personalized, comprehensive legal plans with proactive communication.

In this key role, you will be responsible for managing the client experience while assisting with administrative and operational tasks to support our busy law office.

Why Join Us?

At Jarvis Law Office, PC , we are committed to providing exceptional legal services with a client-focused approach. As our Office Manager , you will play a vital role in ensuring a welcoming, organized, and professional environment for our clients and team members.

Key Responsibilities :

Oversee and enhance the client experience in our St. Clairsville office.

Prepare for and schedule client meetings while ensuring all necessary documents are obtained and recorded.

Assist in scanning, saving, and maintaining client records.

Schedule next steps and follow up with prospective and current clients.

Greet visitors and create a positive first impression.

Maintain a neat and professional reception area.

Perform follow-ups with internal team members regarding outstanding tasks.

Support other staff members with administrative duties and general office tasks.

Screen incoming calls, take messages, and provide basic information about the firm.

Ensure conference rooms are set up and cleaned before and after meetings.

Assist with office opening and closing procedures, including security checks.

Maintain efficient workflow and organization in a busy law office environment.

What We’re Looking For :

Prior experience in a law firm is preferred, but not required.

High school diploma or equivalent required.

Strong customer service experience and the ability to communicate professionally.

Ability to prioritize tasks, work efficiently, and support multiple roles.

Strong interpersonal skills, emotional intelligence, and attention to detail.

Proficiency in MS Office and the ability to learn new software quickly.

Commitment to handling sensitive client information with discretion and professionalism.

Position Details :

Location : In-office position at our St. Clairsville, OH location.

Schedule : Full-time position with standard office hours.

Dress Code : Business Professional

If you are a proactive, detail-oriented professional looking to make a meaningful impact in a law office setting, we encourage you to apply!

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Client Service Specialist (Office Manager)

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