What are the responsibilities and job description for the ServiceNow Software Developer position at Javen Technologies?
Job Description : POSITION SUMMARY
Serve as a part of an IT Service Management (ITSM) team in a highly regulated environment supporting the
- Work with the team to comprehend requirements and develop solutions based on system capabilities, industry best practices, and the preferred outcome. Work in a small agile team, using ServiceNow to deliver and maintain technology solutions that improve operational efficiency with a focus on process improvement and automation.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Configure, customize, integrate and support solutions on the ServiceNow platform as it relates to ITSM, ITOM, Service Portal, Workflows, and other functions to meet business needs.
Perform ServiceNow Discovery and CMDB maintenance
Create and implement workflows, Business rules, client scripts, UI Policies, UI Actions, Access Control Lists (ACLs), Portal Pages, report setup, and data imports and exports.
Perform daily administration, troubleshooting, and resolution of any issues arising in the ServiceNow environment.
Work in and agile methodology and participate in agile ceremonies providing insight and expertise in level of effort, timeline, and status updates
Excellent communications skills required - verbally and written with all levels of IT and business management
SOFTWARE REQUIREMENTS
Expertise and experience with ServiceNow and a focus on experience with one or more of the following modules ITSM, ITOM, CSM, SPM is required.
Expertise with scripting languages such as JavaScript, Python, or PowerShell
Web service proficiency (REST, SOAP) as well as XML and JSON knowledge
EXPERIENCE REQUIREMENTS
2-5 years' experience
4 year college degree in information technology or equivalent experience
EDUCATION REQUIREMENTS
Certifications in ServiceNow System Administrator and products such as ITSM, and ITOM are preferred
KNOWLEDGE, SKILLS, ABLILTIES, AND BEHAVIORS REQUIRED
Knowledge of Operating Systems (Linux, Windows)
Knowledge of networking concepts such as IP Addressing, Firewalls, ports
Knowledge of relational databases (MySQL, MSSQL, Oracle)
Knowledge of cloud technologies
Knowledge of monitoring tools
Knowledge of Agile methodology and software development lifecycle
ITIL knowledge with the ability to relate concepts to implementation strategies
Creates an inclusive working environment where change can be embraced by all backgrounds
Ability to communicate technical topics to a non-technical audience
Giving and receiving effective feedback across all interactions
Comprehensive understanding of Change Management controls
