Lead Investigator

Description

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Investigate internal complaints on behalf of our customers.
• Manage all incident reporting with outside oversight agencies
• Develop, review, analyze and improve internal controls and monitoring systems.
• Design systems to ensure ongoing staff monitoring of compliance with regulatory standards.
• Provide support to Program Directors regarding service delivery and regulatory compliance.
• Evaluate QI data from Agency audits and quality reviews; analyze data for patterns and trends; develop and implement action plans that address quality issues.
• Provide training and support to program staff to address quality needs
• Work collaboratively with the Corporate Compliance Officer and staff to create policies and procedures to ensure consistent quality improvement.
• Keep current with all federal and state laws and regulations; perform follow-up evaluations of data and organizational performance.
• Conduct investigations in various divisions and departments.
• Provide technical assistance to program directors/managers as needed to ensure corrections.
• Assist in the delivery of agency wide mandatory training utilizing standardized modules.
• Chair policy and procedure committee

Qualifications

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

• Bachelor's Degree from an accredited college or university in public health administration, human services, nursing, social welfare, or a related field, Master’s preferred
• 5 years of experience working in an organization that provides services to individuals with special needs
• Incident management experience
• Strong clinical, management and organizational skills
• Knowledge of applicable program standards and regulations
• Proficiency in implementing and maintaining compliance standards
• Knowledge of practices concerning investigations

Salary : $60,000 - $75,000