Information Technology Manager - IT Manager (JHO)

At JAX Mercantile Co., we are passionate about serving our customers. Join our local, family and employee-owned company as our Information Technology (IT) Manager. Lead the IT Support Team in leveraging our technology to provide the best service to our customers at JAX!

The IT Manager works in the office at our Support Center in Laporte, CO, where JAX Team Members support our stores in providing excellent customer service. This role coordinates resources to provide technical support, responds quickly to solve problems, and plans, organizes and prioritizes projects for continuous improvement. Leading the IT Support Team, this role ensures that our network, servers, hardware, software, and all applications are operating and consistent with the strategic focus of JAX Mercantile Company.

Duties and responsibilities include:

• Troubleshoots network and servers to promote the smooth operation of existing systems.
• Guides, motivates and supports the IT Team and their work.
• Ensures hardware, software, and applications used for day-to-day business are functional and are operating efficiently.
• Researches to find solutions and troubleshoot challenges that occur with system integration.
• Adapts readily to new initiatives or direction, providing helpful advice to move the organization forward.
• Determines priority and execution for store locations to meet IT needs in a timely manner.
• Shares on-call responsibility with the IT Team, responding quickly to urgent issues.
• Monitors ticketing system to ensure distribution, prioritization and communication of problem-solving for outstanding issues.
• Provides SOPs and other documentation for phone systems, network equipment, asset tracking, system upgrades, etc.
• Communicates professionally, presenting a professional appearance and demeanor.
• Takes steps to advance teamwork and develop solid working relationships with co-workers.

• Three years of Information Technology experience required
• Two years of supervisory and/or project management desired
• System administration experience preferred
• Must be proficient in cross platform knowledge (Mac and Windows operating systems)
• Required experience working with Office 365
• Required experience in Network and Server administration
• Required understanding of relational databases
• Required SQL knowledge
• FileMaker experience is strongly preferred and would be very useful in this role
• Skilled at resolving issues with MS Office Suite
• System integration and API knowledge helpful
• Payment Card Industry (PCI) compliance knowledge helpful
• Knowledge of storage solutions and Network Attached Storage helpful
• Active Directory experience useful
• CCNA, Network or Server certifications preferred
• CompTia A helpful

Schedule Requirements:

• Generally, M-F business hours
• Some flexibility for on-call availability

Pay Range: $65,000 - $85,000 annually

Company Benefits:

Jax Mercantile offers a variety of benefits and rewards for our employees. These include:

• Paid Time Off
  
• Paid Holidays
• Employee Stock Ownership Program
• 401K Plan
• Employee Discount
• Monthly Performance Bonus Program
• Anniversary and Birthday Gift Cards
• Matching Gifts & Donations
• Tuition Assistance
• CO2 Conservation Credit
  
• Life Insurance
• Employee Assistance Program
• Peer Recognition Programs
• Paid Volunteer Time
• Referral Bonus
• Critical Illness Insurance
• Accident Insurance
• Hospital Indemnity Insurance
• Pet Insurance

Full-Time employees also have the ability to elect medical, dental, and/or vision insurance.

For over 60 years JAX has been providing customers with outstanding service with our passionate and expert staff. We are at work and still having fun!

Please note that the pre-screening questions in the application process are important for screening purposes and may be the deciding factor in whether or not your application is forwarded for further review.

JAX Mercantile is proud to be an Equal Opportunity Employer.