What are the responsibilities and job description for the Information Technology Manager - IT Manager (JHO) position at JAX Mercantile?
At JAX Mercantile Co., we are passionate about serving our customers. Join our local, family and employee-owned company as our Information Technology (IT) Manager. Lead the IT Support Team in leveraging our technology to provide the best service to our customers at JAX!
The IT Manager works in the office at our Support Center in Laporte, CO, where JAX Team Members support our stores in providing excellent customer service. This role coordinates resources to provide technical support, responds quickly to solve problems, and plans, organizes and prioritizes projects for continuous improvement. Leading the IT Support Team, this role ensures that our network, servers, hardware, software, and all applications are operating and consistent with the strategic focus of JAX Mercantile Company.
Duties and responsibilities include :
- Troubleshoots network and servers to promote the smooth operation of existing systems.
- Guides, motivates and supports the IT Team and their work.
- Ensures hardware, software, and applications used for day-to-day business are functional and are operating efficiently.
- Researches to find solutions and troubleshoot challenges that occur with system integration.
- Adapts readily to new initiatives or direction, providing helpful advice to move the organization forward.
- Determines priority and execution for store locations to meet IT needs in a timely manner.
- Shares on-call responsibility with the IT Team, responding quickly to urgent issues.
- Monitors ticketing system to ensure distribution, prioritization and communication of problem-solving for outstanding issues.
- Provides SOPs and other documentation for phone systems, network equipment, asset tracking, system upgrades, etc.
- Communicates professionally, presenting a professional appearance and demeanor.
- Takes steps to advance teamwork and develop solid working relationships with co-workers.
Our ideal candidate has prior customer service experience, and is willing to pitch-in where needed, even helping with the occasional office cleaning. Additional knowledge, skills or abilities include :
Schedule Requirements :
Pay Range : $65,000 - $85,000 annually
Company Benefits :
Jax Mercantile offers a variety of benefits and rewards for our employees. These include :
Full-Time employees also have the ability to elect medical, dental, and / or vision insurance.
For over 60 years JAX has been providing customers with outstanding service with our passionate and expert staff. We are at work and still having fun!
Please note that the pre-screening questions in the application process are important for screening purposes and may be the deciding factor in whether or not your application is forwarded for further review.
JAX Mercantile is proud to be an Equal Opportunity Employer.
JAX Mercantile Co. is an EEO employer - M / F / Vets / Disabled
Salary : $65,000 - $85,000
