Parts Counter Associate

Overview
We are seeking a highly organized and professional parts counter associate to join our team at Jay and Dean's Auto Repair. This role is essential in creating smooth process that leads to a great customer experience. The perfect candidate will be able to efficiently managing daily tasks and assist in streamlining the workflow which requires excellent communication skills, a strong customer service orientation, and the ability to multitask in a fast-paced setting. The position will include some cross-training into sales which is typically learned on the job.

Responsibilities

Managing parts:

• Looking up, ordering and receiving parts.
• Make sure parts are what is expected for job completion.
• Call to get best price on top quality parts.
• Track cores and warranty work.
• Track returns

Customer Service:

• Greet and assist customers in a professional and friendly manner.
• Answer inquiries, provide information about services/products, and guide customers to the appropriate departments or staff members.
• Handle customer concerns and complaints diplomatically and escalate to management if needed.
• Manage fleet accounts weekly

Some Administrative Tasks:

• Manage phone calls, schedule appointments, and respond to emails and other forms of communication.
• Maintain and organize records, including client details, bookings, and transactions.
• Perform basic clerical tasks such as filing, data entry, and maintaining inventory of office supplies.

Some Sales and Upselling:

• Promote company services/products and encourage customers to purchase or upgrade.
• Suggest packages, memberships, or promotions to maximize customer engagement and sales revenue.
• Meet or exceed sales targets and report on sales performance to management.

Contact number: (941) 924-2733

Product Knowledge:

• Maintain thorough knowledge of the company’s products and services to provide accurate and persuasive information to clients.
• Stay informed about promotions, discounts, and new offerings to effectively convey them to customers.

Payment and Transactions:

• Handle cash, credit cards, and other forms of payment securely.
• Issue invoices, receipts, and process refunds or exchanges as necessary.
• Maintain accurate records of all transactions.

Skills and Qualifications:

• Communication Skills: Strong verbal and written communication skills for clear interaction with customers and staff.
• Customer Service: Ability to provide exceptional service and maintain a friendly, helpful demeanor at all times.
• Sales Ability: Experience or aptitude for identifying sales opportunities, upselling, and closing sales.
• Multitasking: Ability to handle multiple responsibilities simultaneously while maintaining accuracy and quality.
• Technical Proficiency: Familiarity with basic office software (e.g., Microsoft Office Suite) and phone systems.
• Professional Appearance: Maintain a neat, professional appearance in line with company dress code.
• Problem-Solving Skills: Ability to think quickly and resolve customer issues efficiently.

Working Conditions:

• Environment: The role is typically performed in the parts room next to front office.
• Physical Requirements: Must be able to sit or stand for long periods and interact with customers throughout the shift.

Operating hours:

• 7:30am-5pm. (closed for lunch) No weekends!
• Paid overtime

Salary position:

$35,000-$55,000 per year based on performance.

Contact number:

(941) 924-2733

Job Type: Full-time

Pay: $38,000.00 - $50,000.00 per year with bonus structure.

Benefits:

• Employee assistance program
• Flexible schedule
• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• No weekends

Work Location: In person

Job Type: Full-time

Pay: $18.17 - $19.10 per hour

Expected hours: 42.5 per week

Benefits:

• Employee discount
• Opportunities for advancement
• Professional development assistance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends
• Overtime

Work Location: In person

Salary : $35,000 - $55,000