What are the responsibilities and job description for the Destination Group Services Coordinator position at Jay Peak Resort?
FULL-TIME | YEAR AROUND
This is where we’re supposed to give you a quick introduction about working at Jay Peak. Except there’s nothing quick about what your experiences will be or what our expectations are. In summary, we will expect you to work hard, to help fellow teammates, to service the guest and to have fun. In return, we will pay you fairly, let you know (and more importantly make you feel) that you are valued, and, if you’re so inclined, work with you to help create a career. Still interested? Keep reading.
The Destination Group Services Coordinator serves as a liaison between destination groups and the resort by acting as a central point of contact for groups, lodging, food and beverage, special events and extra needs by performing the following duties.
ESSENTIAL DUTIES & RESPONSIBILITIES (include the following, other duties may be assigned)
- Position requires management and understanding of Group Sales contracts, on-campus room inventory, and the ability to represent the resort at various Sales tradeshows, functions and sales events.
- Responsible for all Destination Group needs including lodging, tickets, meals, rentals, lessons, transportation, add-on products and services and up-selling additional resort activities and offerings.
- Works closely with group leaders to manage contracts and any changes, to confirm payment schedule, to coordinate events and service and confirm room assignments.
- Works closely with sales managers to review lodging availability and event room space.
- Builds and maintains group resume to distribute to internal stakeholders Impact List.
- Participates in weekly Group Impact meetings, addressing issues and concerns for stakeholder groups, relative to Destination Group market segment.
- Works daily in Maestro, including master title set-up, application of deposits and payments, room list, and adjustments to due count changes. Works in the Sales and Catering module to input all special events and food and beverage requirements, along with A/V needs and additional requests from groups.
- Group arrival packeting:
- Processing of overnight group ticket orders, including any rental and lesson vouchers required for the assigned groups
- Prepare Destination Group arrival packets, including confirmation of all required printed materials to be inserted into arrival packet. Includes, but not limited to: group registration cards, individual registration cards, weekly newsletters, labels, MAP vouchers, group roster, move up and eat up cards.
- Deliver packets and arrival material to the various check in locations.
- Processing of group leader gift bag requests with Provisions along with delivery of bags to various check in locations.
- Daily and weekly use of CRM tools.
- Work with Director of Sales to collect data on a monthly, end of season and fiscal year basis and facilitate end of season and end of year reporting for Destination Group business segment.
- Daily handling of cash, checks, credit cards and cash-out procedures.
- Coordinates Group related events, functions, meals, lessons, private tours, rooming assignments and transportation needs of groups, as needed per agreements.
- Coordinate all group destination contracts upon signing and receipt of initial deposit.
SPECIAL QUALIFICATIONS/REQUIREMENTS
- To perform this job successfully, an individual should have knowledge of Sales and Catering software; Internet software; Spreadsheet software and Word Processing software.
WHY WORK AT JAY PEAK?
We’re a team of good-natured folks at the heart and soul of a growing resort community. Our co-workers are our friends, so we happily go the extra mile for each other and our guests. We’re rewarded fairly for our collective efforts and encouraged to pursue individual goals. We’re a family, one that gets to choose its members. We strive for an authentic, community driven Resort that derives its vitality from the on-mountain experience, respect for its history & what has come before it, and its employees whose energy and spirit are its foundation. It’s not for everyone but we’re not looking for everyone-we’re looking for you.
IF YOU HAVE WHAT IT TAKES, HERE'S WHAT YOU’LL GET
- Wages ranging from $18-20 per hour, dependent on work experience
- Paid Vacation & Sick Time
- Paid Maternity & Parental Leave
- Medical, Dental, Vision, Life & Disability Insurances
- 401k program eligibility with employer match after a year of employment with 1,000 hours of service
- Remote work and/or flexible schedules (depending on position)
- FREE or deeply discounted season passes for you and your dependents
- Employee Recognition Programs (including daily, monthly, yearly, and seniority programs)
- Seasonal employee parties
- Regular free employee breakfasts/lunches, family events, and parties
- For a full listing of employee perks both on and off-property, click here
Jay Peak Resort is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. We are committed to the full inclusion of all qualified individuals. In keeping with our commitment, Jay Peak Resort will take the steps to assure that people with disabilities may be provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, or for a full listing of all physical demands/requirements, working conditions, environment, and all other ability qualifications for this role please contact the Human Resources office at 802-327-2183 or hr@jaypeakresort.com.
Salary : $18 - $20
