What are the responsibilities and job description for the HVAC Trainer position at Jay’s Heating, Air & Plumbing?
Jay's Heating, Air & Plumbing is a fast-growing HVAC company licensed and insured in both North Carolina and Virginia, striving to be the premier heating and cooling company serving Surry, Stokes, Forsyth, and Carroll counties.
Why choose Jay's?
Company Matched Medical and Life for the employee, and dental and vision for the full-time employee and their family, along with other coverage that can be added.
401k with up to a 3% company match, begins 1 year after your start date.
Company provided iPad, uniforms, and tools (excluding hand tools)
Core Values :
Always Do the Right Thing
Always Growing
Can-Do Attitude
Be Kind - The Golden Rule
Deliver Wow Customer Service
Office Support : We have all-star Customer Service and Dispatch teams to back you up; so you can focus on the task at hand.
Stability : Family Oriented and family-owned business since 2005. We're one of the largest & most established Home Services business in the surrounding areas and we're just getting started!
Ongoing Professional and Personal Development Training Opportunities : both in-house and across the country
Engaged : Positive team-focused work environment with great employee engagement
Always Growing : Ongoing Professional & Personal Development Training Opportunities
Fun & Focused! We work hard and play hard - we're a fun team of rock-stars with can-do attitudes who are driven, focused, and have a strong work ethic.
Community Focus : Established brand with a great reputation - We are dedicated to supporting our community and veterans as well as the greater good by contributing to both local and global causes
Destination Employer : Established brand with a great reputation & a strong focus on our company culture
Our Standard : We pride ourselves on providing a 5-star customer service experience and it shows with 800 Google reviews (the industry average is 200); & over 350 5-star reviews on Facebook, & over 3,000 5-star reviews on all other review platforms.
The Lead Trainer will facilitate training and coach our service technicians / Installers technical abilities. Job includes building a training program for new hires and developing a HVAC curriculum. This program will be designed to get new "green" hires on the street in a timely fashion and uphold Jay's technical standards in the customers home.
Responsibilities
Conduct trainings with technicians to develop their service skills.
Conduct trainings with Installers to develop their service skills.
Monitor performance of field technicians / installers and advise them on how to improve.
Conduct ride alongs with service technicians / installers and debrief with them afterward.
Review curbside feedback and option sheets.
Continue to build out training facility.
Create a long term vision for the training department.
Implement established curriculum and lesson plans in an organized and concise manner
Setup, manage, and track current HVAC training center furnishings, equipment, and supplies
Ensure compliance with training center policies and procedures including student safety and orientation
Evaluate performance and maintain accurate and timely records of attendance, performance scores, and progress
Demonstrate HVAC expertise in our fully equipped training center
Maintain a positive and focused learning environment
Occasional evening classes for extension training
Qualifications :
3 years of combined field and / or teaching experience
10 years of experience in the residential HVAC field within the last five (5) years
A high degree of knowledge and expertise in all phases of residential HVAC include installation and service
Universal EPA (608) License required
NATE Certification preferred
Strong understanding of HVAC tools, equipment, and safety
Strong written and verbal communication skills, presentation skills, and project management skills
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