What are the responsibilities and job description for the Warranty Specialist position at Jay's Power Center?
OVERVIEW
The Warranty Specialist is responsible for managing the entire warranty claims process for the dealership. This role ensures timely submission, processing, and follow-up of warranty claims related to motorcycles, ATVs, UTVs, personal watercraft, and other powersports products. The ideal candidate has excellent attention to detail, strong organizational skills, and a working knowledge of powersports equipment and manufacturer policies.
ESSENTIAL FUNCTIONS
- Submit warranty claims to manufacturers and distributors promptly and accurately. Review repair orders to ensure compliance with manufacturer warranty guidelines.
- Track the progress of claims and follow up on delayed or denied claims to ensure timely payment.
- Work closely with the service and parts departments to gather all required documentation (photos, repair orders, labor times, etc.).
- Act as the liaison between the dealership and manufacturers for warranty-related inquiries and approvals.
- Communicate with technicians and service advisors to ensure warranty guidelines are followed during repairs.
- Maintain accurate records of claims, including approvals, rejections, and payment statuses.
- Generate reports on claim performance and warranty revenue for management review. Audit warranty claims to ensure compliance and minimize chargebacks from manufacturers.
- Assist customers with warranty-related inquiries and provide status updates on claims. Resolve warranty-related disputes between customers and manufacturers, ensuring a positive customer experience.
- Stay up to date on manufacturer warranty policies and procedures.
QUALIFICATIONS REQUIRED
- Previous experience in a warranty, service, or parts role (experience in powersports, automotive, or recreational vehicles preferred).
- Strong knowledge of manufacturer warranty programs and processes.
- Excellent organizational and time management skills.
- Attention to detail with a focus on accuracy.
- Ability to work independently and as part of a team.
- Strong interpersonal and communication skills.
- Proficient with dealership management software (DMS) and Microsoft Office Suite. Familiarity with powersports products such as motorcycles, ATVs, UTVs, and watercraft is a plus.
Job Type: Full-time
Expected hours: 40 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Retirement plan
Schedule:
- Day shift
Work Location: In person
