What are the responsibilities and job description for the Customer Service - Call Center - Technical Support position at Jayco?
This salaried position exists to interface with dealers and retail customers ensuring product warranty and service objectives are administered and accomplished in a timely, cost effective manner.
Essential functions
- Communicates with customers and dealers in a professional manner to gather facts, negotiate solutions and resolve disputes.
- Responds to telephone and written inquiries on a wide variety of issues using SOPs in a high call volume environment.
- Authorizes dealer warranty work within guidelines and procedures.
- Authorizes repairs and supplies parts to non-Jayco repair centers.
- Provides information repair procedures and initiates unit returns for repair work.
- Provides technical service information to dealers and customers.
- Files incident reports for property damage, personal injury or fire.
Additional functions
Preferred Experience / Knowledge
Necessary Skills & Abilities
Work Requirements
Management reserves the right to assign or reassign duties and responsibilities to this job at any time.
Jayco offers a generous benefit package including :
Wellness benefits, fitness center access, health clinic for employee use and Employee Assistance Program (EAP) benefits.
