Mobile RV Service Technician Specialist

Purpose:

This position exists to operate as a mobile technician, traveling to dealerships and retail customer locations to perform installation, operation, trouble shooting, diagnostics, repairs, and maintenance for RV’s. Assist in dealership training to enable dealerships to perform a full line of repairs on all Jayco, Inc. products, to comply with Jayco quality standards, NFPA 70, NFPA 1192, and applicable FMVSS (Title 49, Part 571) of the US Code of Federal Regulations.

Essential Functions:

• Will frequently travel to facilitate unit repairs, provide training to dealer personnel and/or retail customers as necessary, based upon urgency.
• Interact with retail customers, discussing repair needs and explaining repairs performed. They may offer advice on maintenance practices, answer questions, and ensure customer satisfaction. Good communication and customer service skills are essential in this role.
• Maintain detailed records of repairs, parts replaced, maintenance schedules, and service history. Accurate documentation helps track the RV's maintenance and repair history, assist in warranty claims, and provide valuable information for future servicing.
• Provide training to apprentices/lesser skilled service technicians by working with the shop Foremen and utilizing the Technician Skills Matrix.
• Will maintain capability to perform a host of diagnostics and repairs that may include the following:
  • Conduct safety inspection of certain components and systems.
  • Appliance issues (including traditional, instantaneous, hydronic, etc.)
  • Chassis issues (leveling, stabilization, brakes, steps, etc.)
  • Electrical issues (converter, inverter, transfer switch, solar, 12 volt, and 110 volt)
  • Electronics issues (satellite systems, multi-plexing, control area networks CAN)
  • Slide out issues (cable, above floor, through frame, in-wall)
  • Interior repair/service work such as: cabinetry, doors, drawers, sidewalls (panels, studs, insulation), ceiling panels (including rafters and insulation), soft goods, floor members (plywood/blandex, floor studding, insulation), carpeting, linoleum, trim, etc. Can included a complete rebuild and slide out adjustments.

Required Experience / Knowledge:

• Retail RV service background preferred.
• Have a valid CDL or is willing to obtain a CDL.
• Knowledge of RV design and construction processes desired including RV codes and standards (RVIA/NFPA).

• Knowledge of:
  • Installation, operation, troubleshooting, repair, and maintenance of all components of the RV.
  • Commonly used concepts, practices, and procedures within RV manufacturing.
• Accustomed to working in a fast-paced and diverse environment.
• 5-7 years of RV industry experience.
• Has RVIA/RVDA Technician Certification Level 3 and Master Certification; or are working towards achieving certifications.

Proficient in:

• Computer skills, including:
  • Basic computer operation and software navigation.
  • Use of parts ordering systems.
  • Work creation and management software.
  • Email and communication tools.
  • Microsoft Office Suite (Word, Excel, PowerPoint).
  • Data entry and record-keeping.

Necessary Skills & Abilities:

• Ability to use a wide variety of hand tools, power tools, and diagnostic tools in a safe and proficient manner.
• Proficient in all Microsoft Office software.
• Proficient in ERP systems, similar to Microsoft AX.
• Strong customer service communication and collaboration skills are required.
• Ability to build cross-functional partnerships, internally & externally.
• Strong organizational skills with the ability to prioritize multiple projects efficiently while maintaining a positive attitude.

Work Requirements:

• Regularly required to sit, stand, walk, and stoop, kneel, or crouch; reach with hands and arms, use hands and fingers to handle or feel objects, tools, or controls.
• Must be able to frequently lift and move up to 50 pounds.
• Must maintain a valid CDL.
• This position requires travel up to 75% of the time.
• Must be able to work in a manufacturing environment where there can be fluctuation in temperature and humidity.
• Must comply with all safety policies, practices and procedures.
• This position is a full-time position, which may require some flexibility in hours & days worked (including Saturdays and/or Sundays as needed).

Management reserves the right to assign or reassign duties and responsibilities to this job at any time.

Jayco offers a generous benefits package including:

• (2) Medical Insurance plan options, HSAs, and FSAs
• Family Care Clinic for employees and dependents enrolled in a Jayco medical plan (IN only)
• Dental Insurance
• Vision insurance
• Disability and Life Insurance
• 401k plan with an annual discretionary match
• Wellness Benefits
• On-site Fitness Center access (IN only)
• Health Clinic for employee use (IN only)
• Employee Assistance Program (EAP) Benefits