BOX OFFICE MANAGER

POSITION TITLE: Box Office Manager

REPORTS TO: Director of Marketing

ABOUT JAZZ ST. LOUIS

The mission of Jazz St. Louis is to lead our community in advancing the uniquely American art of jazz through performance, education, and outreach.

Jazz St. Louis was born in August 1995 when the late Barbara Rose began presenting jazz musicians of national and international fame in a small, intimate atmosphere. The new music series was called Jazz at the Bistro. Following her death in 1998, Gene Dobbs Bradford was chosen to lead the organization. He began expanding the musical genres presented and building the education and community outreach programs that are now an integral part of the organization. In September 2022, JSL selected world-renowned saxophonist and clarinetist Victor Goines to lead the institution to the next phase of its evolution and growth. Before joining JSL, Goines spent nearly three decades as a member of Jazz at Lincoln Center’s world-acclaimed Jazz at Lincoln Center Orchestra with Wynton Marsalis and an education consultant to its educational programs. He has performed with the industry’s elite, including Dizzy Gillespie, Ellis Marsalis, Dianne Reeves, Stevie Wonder, Eric Clapton, Taj Mahal, Ruth Brown, Dick Clark, Aaron Neville, Harry Connick, Jr., and many others. Goines also brought four decades of academic experience and leadership to JSL from some of the world’s most prestigious institutions, including The Julliard School and Northwestern University.

In 2006, the organization's name was changed from Jazz at the Bistro to Jazz St. Louis to reflect our focus on performance, education, and community engagement. In October 2014, following a $6.5 million capital campaign, the Bistro and the adjacent building were renovated as the Harold & Dorothy Steward Center for Jazz. The Harold & Dorothy Steward Center for Jazz houses three dynamic spaces - The Ferring Jazz Bistro, Nancy’s Jazz Lounge, and the Centene Jazz Education Center - designed to serve the greater St. Louis community.

JSL is a dynamic and extraordinary arts model in the United States - one of only a few nonprofits in the country - that presents world-class performers like Regina Carter and Stefan Harris and nurtures generations of jazz performers. Its educational programs, Jazz Academy and JazzU are responsible for the foundation of many of St. Louis’ young jazz talents and brightest scholars who have pursued successful careers in the music industry and other professions. Located in the heart of Grand Center, JSL is committed to community outreach as exemplified in its programs The Next Set on St. Louis Public Radio, Whitaker Jazz Speaks, The Book Club, Music Heals, Jazz in the Schools, STLMade, and its seven-week Summer Concert Series. JSL is committed to collaborating with other organizations in St. Louis as demonstrated by Terence Blanchard’s opera, Fire Shut Up In My Bones, a commission between JSL and Opera Theater of St. Louis and the first opera composed by an African American to be presented at the Metropolitan Opera. In May 2021, JSL announced the appointment of Keyon Harrold as its first Creative Advisor, a three-year appointment made possible through the support of the Mellon Foundation. JSL has reached over 180,000 students through its educational programming and serves one of the most diverse populations of any arts organization in the area and the country. The Missouri Arts Council named JSL Missouri's Outstanding Arts Organization for 2011. Additional information is available on our website at www.jazzstl.org.

POSITION SUMMARY

Jazz St. Louis (JSL) is seeking an energetic and charismatic Box Office Manager to oversee all ticketing operations and customer interactions. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for delivering exceptional customer service. The successful candidate will have strong organizational skills, attention to detail, and the ability to work in a fast-paced environment. Experience in the Tessitura and previous management experience are preferred.

Position

Full-Time Box Office Manager

Hours

Full-time: 40 hours/week, with nights and weekends (as needed)

DUTIES & ESSENTIAL JOB FUNCTIONS

· Manage all Box Office Operations

· Administer the Box Office email account

· Oversee all ticket sales (single ticket, subscription tickets, and group tickets) for all upcoming events and communicate information to the Director of Marketing, Production team, CEO, and artist representative

· Establish and implement ticketing policies (discounts, comps, exchanges, refunds)

· Create discount/promo codes to be used online, over the phone, or in person

· Assist donors, sponsors, and other VIPs with any special accommodation

· Process all seating for new and renewing subscription packages

· Process and mail renewal packets for current subscribers

· Process subscription and single ticket exchanges and refund

· Balance and reconcile all ticket sales for each ticketed event

· Oversee the daily, weekly, monthly, and annual ticket orders and generate reports as required for all departments regarding sales and patron lists

· Facilitate ticketing and seating accommodations for rental and private events

· Works with JSL team, partners and event promoters to establish ticket pricing and seating configuration for special events

· Collaborate with community venues for the annual GALA and other JSL special events

· Recruit, hire, train, and supervise part-time box office associates, floor managers, and volunteers

· Train new and current employees in Tessitura processes and best practices

· Maintain schedule for part-time box office associates, floor managers, and volunteers

· Collaborate with Directors of Marketing and Development to maintain data in Tessitura

· Proof season brochure and order form for coming season

· Build shows in Tessitura for current and upcoming seasons as both single tickets and subscriptions to be available via phone, online, and in person

· Maintains and updates all customer and patron database files.

· Process ticket donations in Tessitura and mail acknowledgement letters to donors

· Process donation requests and mail tickets/gift certificates to recipients

· Generate and manage Tessitura login credentials for all JSL employees

· Supervise Thursday Morning Coffee Concerts, including ordering and serving food and beverage, and cleaning after each performance

· Liaison with Restaurant Manager regarding dietary and seating needs, along with any other special accommodations for patrons

· Represents JSL to the public via email, over the phone, and in person and demonstrates superior customer service in all communication.

· Monitors and maintains the knowledge and functionality of all ticketing computers, software (Tessitura), and hardware.

· Ensure that venue staff follow JSL cash handling policies and procedures.

· Coordinates with St. Louis Police and Security when needed for public safety or high-risk events.

· Participates in on-site production meetings as needed.

· Assists with venue management and ensures ADA and OSHA compliance and flexible service in all venues.

· Perform Box Office Associate, Floor Manager, and volunteer duties as necessary

· Other duties as assigned by Director of Marketing

KNOWLEDGE, SKILLS & ABILITIES

· Knowledge of computerized ticket systems and reporting.

· Knowledge of basic accounting and auditing controls.

· Skill in the use of Microsoft Office Suite and ability to learn all required business systems.

· Skill in customer service and communication skills.

· Skill in supervision.

· Ability to work independently and as part of a team.

· Ability to troubleshoot issues in a prompt and efficient manner.

· Ability to clearly communicate both orally and in writing.

· Ability to evaluate and make recommendations to improve operations.

· Ability to balance multiple projects simultaneously and meet deadlines.

· Ability to work non-traditional hours including evenings, weekends and holidays.

PHYSICAL REQUIREMENT

· Lifting and moving objects and equipment up to 50 lbs

· Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.

· ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.

· Visual acuity to read information from computer screens, forms and other printed materials and information.

· Able to speak (enunciate) fluently in conversational English and general communication

WORK ENVIRONMENT

· This role requires that you be physically present at the workplace during designated working hours.

REQUIRED EDUCATION & EXPERIENCE

· Bachelor’s Degree

· 3 Years in Box Office or Ticketing Management

PREFERRED EDUCATION & EXPERIENCE

· Demonstrated experience in audience engagement and basic marketing skills

· Professional experience in music, theatre, or dance, performing arts production, arts management or related field

COMPENSATION

The Box Office Manager position is full-time salaried with competitive benefits and a salary range between $45,000.00 to $55,000.00.

TO APPLY

Interested applicants should send a statement of interest, resume, and three professional references to careers@jazzstl.org.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Life insurance
• Paid time off
• Parental leave

Schedule:

• 8 hour shift
• Evenings as needed
• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $45,000 - $55,000