Assistant Guest Reception Manager

Responsibilities: Assist Reception Manager with the coordination of activities of the front office, guest services and PBX while striving to continuously improve service, efficiency, accuracy and maintain high productivity, employee morale and positive guest relations to ensure high standards of service and maximum profit.

Duties:
1. Reports to work dressed in proper attire and on time following proper clock in/out procedure as outlined in the employee handbook.
2. Assists Guest Reception Manager in maximizing room revenues while maintaining current rooms inventory and control.
3. Assist in maintaining standards of excellence in quality and service as established in hotel S.O.P.'s.
4. Ensure positive guest relations through continuous contact with hotel guests and resolution of any problems in a timely manner.
5. Communicate effectively with sales and reservations to properly institute yield management procedures.
6. Administer appropriate accounting procedures relating to the front office.
7. Maintain key control procedures for all guest rooms.
8. Monitor correct use of guest safe deposit boxes.
9. Maximize communication within the front office, reservations, guest services, PBX and housekeeping.
10. Prepare forecasts and reports as needed (10 day forecast, etc.).
11. Perform duties of all front office positions as necessary.
12. Maintain front office operations in absence of reception manager.
13. Work with the reception manager and human resources director in interviewing, selection and maintenance of proper staffing levels.
14. Assist reception manager with on-going training activities and monitor performance of all front office personnel.
15. Document personnel related problems and communicate with the reception manager and in his/her absence, the director of human resources and general manager.
16. Assist the reception manager in reviewing, with front office personnel, their work performance as scheduled by hotel S.O.P.'s.
17. Attend regular meetings with front office personnel to maintain effective communications of all pertinent information.
18. Adhere to all fire, safety, & security procedures according to management company/hotel policy.

19. Comply with all hotel policies and standard operating procedures of the hotel and its management company.
20. Assist the Reception Manager in preparation for and execution of regularly scheduled Front Office department meetings.
21. Assures department compliance and assistance with hotel recycling program.
22. Completes other duties as assigned by the Reception Manager.
23. Maintains Front Office operations, problem solving, and follow-up during the shifts, and in the absence of the Reception Manager.

This Job Description is an overview of daily responsibilities you are required to perform. Management has the right to add or delete responsibilities as they occur.

NOTE: This hotel operates seven days a week, twenty four hours a day. I am aware that at times it will be necessary to move me from my accustomed shift if business demands. I also understand that business determines the amount of hours I work. Management retains the discretion to add or change the duties of this position at any time.

To do this kind of work, you must be able to:
Use mathematical skills to interpret financial information
Analyze and interpret established policies.
Understand the government regulations covering business operation.
Make business decisions based on production reports and similar facts, as well as on your own experience and personal opinions.
See differences in widths and lengths of lines such as those on graphs.
Deal with the general public, customers, employees, union, and government officials with tact and courtesy.
Plan and organize the work of others.
Change activity frequently and cope with interruptions.
Speak and write clearly in English.
Accept full responsibility for managing an activity.

Physical Demands: Lifting 30 pounds maximum with frequent bending, lifting and/or carrying of objects weighing up to 15 pounds. Requires walking or standing to a significant degree.

Math Skills: Apply fractions, percentages, ratio and proportion. Deal with algebraic solution of equations; and probability and statistical inference.

Specific Vocational Preparation:
An occupationally significant combination of: vocational education, apprentice training, in-plant training, on the job training, or essential experience in less responsible jobs which lead to the higher job or serving in other jobs.

To do this job you must have the following licenses or certifications before being hired:
N/A

To do this job you must have the following amount of total education and/or experience:
A high school diploma or equivalent. Must have previous Front Office experience as well as 1 year supervisory/management experience. Computer experience required.