People Representative I

Under close supervision, this position provides HR Centers of Excellence related information to address basic employee inquiries, such as information on company policies, payroll and benefits, HRIS administration guidance, and sourcing information from internal systems. Job Description: Key Responsibilities: • Address routine incoming employee inquiries by resolving all HR and HRIS questions promptly during the incoming phone call, escalate lengthier and more complex calls • Document People Support Center call activities and assign to appropriate party using the internal management tools • Meet acceptable standards of service center metrics, such as hold time, length of call, transfers, unavailable time, resolution and processing accuracy and timeliness • Communicate and interpret HR and Payroll policies and procedures for all levels of employees • Provide self-service guidance to employees related to the accuracy and completeness of personnel records • Support HR technology and application testing, implementations, and/or updates • Perform additional administrative duties as the need arises Qualifications: Minimum Qualifications: High School Diploma/GED 6 or more months of related experience, education or training, such as in HR administration, a call center environment, customer service, or in the transportation industry AND/OR Demonstration of the following skills and abilities through education, certifications, military, or other experiences Experience using computers and phones in a professional/office setting Ability to accurately analyze situations and reach productive decisions based on informed judgment Ability to act professionally, maintaining composure and confidentiality Ability to follow established procedures Ability to communicate effectively through all mediums Proficient active listening skills Ability to manage multiple priorities Ability to work individually or as part of a team Maintain a people-centric mentality Ability to learn new technologies related to the job Preferred Qualifications: 1 year of related experience, education or training, such as in HR administration, a call center environment, customer service, or in the transportation industry Spanish speaking or other multilingual capability This position is not eligible for employment-based sponsorship. Compensation: Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time. Benefits: The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually. Education: GED (Required), High School (Required) Work Experience: Customer Service/Account Manager, Human Resources, Transportation/Logistics

Salary : $34,000 - $49,000