What are the responsibilities and job description for the Automotive Service Advisor position at JB & I Auto Repair?
Requirements: We are looking for an individaul who is fluent in both English & Spanish as our customer base varies between the two.
Job Summary: We are seeking a dedicated and knowledgeable Automotive Service Advisor to join our team. The ideal candidate will serve as the primary point of contact for customers, ensuring their automotive service needs are met with professionalism and efficiency. This role requires strong customer service skills, a solid understanding of vehicle maintenance.
Responsibilities:
- Greet customers and assess their automotive service needs.
- Provide accurate information regarding vehicle maintenance and repair options.
- Transmit service recommendations to the mechanics clearly and effectively.
- Maintain detailed records of customer interactions and service history.
- Follow up with customers post-service to ensure satisfaction and address any concerns.
- Stay updated on industry trends, new products, and services.
- Collaborate with the service team to enhance overall customer experience.
Experience:
- Previous experience in automotive service management or as a mechanic is prefered.
- Strong background in customer service with excellent communication skills.
- Knowledge of general vehicle maintenance practices
- Proven sales ability with experience in upselling automotive services.
- Familiarity with auto service management software is a plus alongside generating accurate customer invoices.
- Ability to work in a fast-paced environment while maintaining attention to detail.
Join our team as an Automotive Service Advisor and play a crucial role in delivering exceptional service to our valued customers while contributing to the success of our automotive business.
Job Type: Full-time
Pay: $52,000.00 - $65,000.00 per year
Benefits:
- Paid time off
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
License/Certification:
- Driver's License (Required)
Ability to Commute:
- La Salle, CO 80645 (Required)
Ability to Relocate:
- La Salle, CO 80645: Relocate before starting work (Required)
Work Location: In person
Salary : $52,000 - $65,000