What are the responsibilities and job description for the EFP - Customer Service Representative - Evansville, IN position at JB Poindexter & Co., Inc.?
Customer Service Representative
Position Summary :
The customer service representative acts as a liaison between manufacturing activities and the customer. This position reports to the Customer Service Supervisor.
Key Duties Include :
- Performing job duties in a safe manner
- Receiving and processing orders
- Maintaining computer and manual records
- Coordinating Shipments
- Compiling and distributing reports
- Filing
- Sending and receiving data electronically
- Setting up new customers using established processes and systems
- Creating Billing of Packing Slips
- Maintaining required data in company's MRP system
- Interacting frequently with customers, team members, and management personnel
- Maintaining safe and clean work environment
- Other duties as assigned by supervisor
Qualifications :
For success, must maintain strong working relationships and communicate in a professional and courteous manner to customer and team members. The position also requires the following key knowledge, skills, and abilities :
Company Overview :
An industry leader in providing practical solutions to foam molding and fabrication, EFP has a diversified product offering and serves the pharmaceutical, biotech, medical, automotive, recreational vehicle, appliance, plumbing, consumer goods, and building and construction industries. The company is headquartered in Elkhart, Indiana and has manufacturing locations in Elkhart, Indiana, Decatur, Alabama, Nashville, Tennessee, and Evansville, Indiana.
EFP can design, mold, fabricate and provide fulfillment capabilities, kitting, assembly, custom systems, and inventory management. Nashville is also home to the company's Temperature Solutions Center of Excellence.
For more than 30 years, EFP, LLC has been owned by J.B. Poindexter & Co., Inc., a privately held, diversified manufacturing company with operating subsidiaries throughout North America. In addition to expanded foam products, these companies produce commercial van bodies, step vans, funeral coaches, limousines, pick-up truck bed enclosures and tonneau covers, and precision machined components. The size and strength of the Poindexter companies provides EFP with the leadership and resources to stay on the leading edge in today's market place. Because of this, EFP can provide our customers ground breaking packaging and component solutions.
For more information about our company, access EFP's web site at www.efpcorp.com.
EFP offers a competitive wage and comprehensive benefits. EFP's benefits package includes Health, Dental, Vision, Life, STD, LTD, FSA, HSA, and 401(k) Plan with company contributions.
EFP is an Equal Opportunity Employer.
