Patient Access / Telephony Support Specialist

Patient Access / Telephony Support Specialist with Top Medical Center in Alhambra, CA

Patient Access / Telephony Support Specialist

Location: Alhambra, CA

Duration: 3 months

Rate: $35.00/HR W2

Job Title: Patient Access / Telephony Support Specialist

Job Summary:

We are seeking a Patient Access / Telephony Support Specialist to provide support for patient access center operations and telephony systems. The ideal candidate will have experience in patient access services, troubleshooting telephony systems, and delivering excellent customer service. This role requires strong communication skills, critical thinking, and attention to detail.

Required Qualifications:

Education: High school diploma or equivalent.

Experience: Minimum 2 years of experience in a patient access center or a related field.

Technical Skills:

• Experience supporting and troubleshooting telephony systems, including configuration.

Soft Skills:

• Excellent customer service, written, and verbal communication skills.
• Strong critical thinking and attention to detail.

Preferred Qualifications:

Experience in a call center or patient access environment.
Background in IT or telephony troubleshooting and support.

Key Responsibilities:

• Provide patient access support while ensuring high-quality customer service.
• Troubleshoot and configure telephony systems to support patient access operations.
• Assist in resolving technical issues related to telephony and patient access center workflows.
• Communicate effectively with patients, healthcare staff, and technical teams.

This role requires strong problem-solving skills and the ability to work efficiently in a patient access and telephony support environment.