What are the responsibilities and job description for the Leasing Manager at RiverHouse at The Potomac position at JBG SMITH?
WHO WE ARE
JBG SMITH owns, operates, invests in, and develops a dynamic portfolio of high-growth mixed-use properties in and around Washington, DC. Our creativity and scale enable us to be more than owners—we are place makers who shape inspiring and engaging places, which we believe create value and have a positive impact in every community we touch.
JBG SMITH has been named multiple times as one of the Washington Post’s Top Workplaces in the region and we pride ourselves in both our outstanding work environments and opportunities for career growth and advancement.
POSITION SUMMARY
Enjoy inspiring and leading leasing teams to meet and exceed community occupancy goals by helping prospective residents find the perfect apartment to call home. Driven by a desire to deliver service excellence, naturally excel at motivating employees to connect with prospective residents and develop an understanding of their needs to ensure that they deliver the best in apartment living.
WHAT YOU'LL DO
- Build a strong and cohesive leasing team that is motivated to perform including assisting, training, and coaching team members.
- Provide team members guidance on goals and expectations and feedback on ways to continuously improve to increase the level of service.
- Conduct thoughtful and personalized tours to prospective residents to help them find the apartment that best meets their needs, which ultimately results in new leases.
- Coordinate with residents and the team to ensure a smooth move-in experience.
- Participate in community activities and social events to build resident relationships.
- Leverage resident relationships and creativity to quickly respond to resident requests to drive resident satisfaction and maximize the opportunity for renewal.
- Work a flexible schedule to include weekends.
WHAT YOU'LL NEED TO SUCCEED (REQUIREMENTS)
- Prior leadership and supervisory experience in customer service-related fields such as hospitality, retail, or restaurants, and the highest standards of integrity, creativity, and teamwork.
- Outstanding sales skills and a desire for continual learning and professional development.
- Strong aptitude for computer systems and software.
- Passion for providing exceptional customer experiences and embodying our core customer service elements:
- CARING – Demonstrated passion for caring about customers and co-workers.
- PROFESSIONALISM – Professional presentation and written communication skills.
- EMPOWERMENT – Proactive approach with a proven ability to take ownership of customer concerns.
- LEADERSHIP – Dependability as a team member who inspires others to achieve excellence.
- INCLUSION – Commitment to inclusion and treating everyone with kindness, dignity, and respect.
HOW WE SUPPORT YOU
For a complete benefits overview, please visit the benefits section of our careers page. In addition to providing employees with a great place to work, we offer a 20% housing discount at select JBG SMITH communities.
JBG SMITH is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer; making decisions without discrimination on the basis of race, color, religion, sex, ancestry, national origin, age, military or veteran status, mental or physical disability, sexual orientation, gender identity, genetic information, citizenship, or any other protected class, in accordance with applicable law.
