What are the responsibilities and job description for the Customer Service Representative position at JBL Resources?
Customer Service Representative
Location : Kalamazoo, Michigan (Hybrid)
About Our Client :
Accepting no less than the absolute best, our client has climbed to the top, gaining a reputation for both excellence and satisfaction. Working at this company will give you the opportunity to work with some of the top technical professionals in the industry who are bringing cutting-edge products to forefront. Offering results-driven people a place where they can truly make a difference on a daily basis, this is an opportunity you will not want to miss!
Key Responsibilities :
Providing customer services relating to sales, promotions, installations, and communications.
Ensuring strong customer relations by resolving claims and complaints fairly and effectively while adhering to consumer laws.
Developing organization-wide initiatives to proactively inform and educate customers.
Developing improvement plans in response to customer surveys to enhance customer satisfaction and engagement.
Responding to customer inquiries via phone, email, and in person, ensuring timely and professional communication.
Documenting customer interactions, feedback, and resolutions to improve service strategies.
Collaborating with internal teams, including sales and technical support, to address customer concerns efficiently.
Identifying recurring customer issues and recommending solutions to enhance processes and service quality.
Assisting with training new employees on customer service best practices and company policies.
Maintaining up-to-date knowledge of company products, services, and policies to provide accurate information to customers. Qualifications :
Minimum of 2 or more years of related experience.
Strong knowledge of Microsoft Office.
Strong communication, problem-solving, and active listening skills.
Ability to handle customer inquiries with efficiency in a fast-paced environment.
Strong attention to detail and ability to multitask effectively.
Ability to de-escalate tense situations and resolve conflicts diplomatically.
Adaptability to changing processes and customer needs.
Experience in customer service is preferred.
Experience working in SAP and Salesforce is a plus.
NO C2C CANDIDATES
Interested Candidates please apply on our website at https : / / jobs.jblresources.com.
For more information about our services and great opportunities at JBL Resources, please visit our website : https : / / www.jblresources.com.
JBL Resources is proud to have earned the reputation of being a premier provider of top talent professionals in the fields of engineering, human resources, logistics, operations, and supply chain management. As specialists in both permanent placement and contract services, our mission is to help companies and individuals become all they were created to be.
- JBL is an Equal Opportunity Employer and E-Verify Company
