What are the responsibilities and job description for the CSR - Customer Service Representative position at JBT Auto Services?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your ability to communicate effectively and resolve issues will be key to ensuring customer satisfaction and loyalty. This position requires a proactive approach and a commitment to delivering high-quality client services.
Duties
- Respond promptly to customer inquiries via phone, email, or in-person.
- Provide accurate information regarding products and services.
- Assist customers with order processing, returns, and exchanges.
- Handle cash transactions and maintain accurate cash handling procedures.
- Perform data entry tasks efficiently and accurately.
- Collaborate with team members to resolve customer issues effectively.
- Maintain a clean and organized office environment.
- Document customer interactions in the system for future reference.
- Identify opportunities for upselling or cross-selling products.
Skills
- Strong customer service skills with a focus on client satisfaction.
- Proficient in data entry with attention to detail.
- Experience in cash handling and financial transactions.
- Excellent communication skills in English; multilingual abilities are a plus.
- Ability to type efficiently while managing multiple tasks.
- Familiarity with sales techniques and client services best practices.
- Strong organizational skills to manage office duties effectively.
- Ability to work collaboratively within a team environment.
Join us as we strive to provide outstanding service to our customers while fostering a positive work atmosphere. If you are passionate about helping others and possess the skills outlined above, we encourage you to apply for this rewarding opportunity.
Job Type: Full-time
Pay: $19.94 - $22.50 per hour
Expected hours: 40 – 54 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $20 - $23
