What are the responsibilities and job description for the Customer Service Representative position at JC MECHANICAL HEATING & AIR LLC?
Benefits:
- 401(k)
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Parental leave
- Training & development
Benefits/Perks
- Competitive Compensation
- Paid Time Off
- Career Growth Opportunities
Job Summary
We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities
- Receive a high volume of inbound calls and emails or make outbound appointment setting and sales calls
- Identify the reason for the customer’s call, collect relevant information, and provide solutions
- Refer to premade scripts for a variety of customer service topics
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Meet personal and team quotas
- Attend trainings to maintain up-to-date skills and knowledge
Qualifications
- High school diploma/GED
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
- Any experience with service titan is a plus !
Compensación: $20.00 - $30.00 per hour
About Us - Jc Mechanical
JC Mechanical began as a small family-owned company. As the business grew, so did our team of certified technicians with over 30 years of experience. We’ve served thousands of satisfied customers in the Greater Denver area. They reach out to us again and again because they appreciate the convenience of customized Heating and Air Conditioning (HVAC) solutions that fit their budget.
- We serve residential customers experiencing issues with heating and air systems, regardless of the type or age of the equipment.
- If equipment can’t be repaired, we offer new options based on affordability, size, and energy-saving features.
- Our certified technicians can design and install systems for your home with smart appliance integration.
At JC Mechanical, you never have to worry for whether your technician will show up for your appointment or get the job done on time. We estimate the costs for the job upfront and schedule all projects at our customers’ convenience.
Salary : $20 - $30
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