What are the responsibilities and job description for the Welcome Desk Associate position at JCC Indianapolis?
POSITION SUMMARY
Greet and check in members, guests and visitors to the JCC. Process transactions and answer questions about the JCC, its programs and services. Route phone calls and inquiries to the appropriate person / department. Make all guests and visitors to the JCC feel welcomed and appreciated. This position will work closing shifts Thursday-Sunday.
A primary responsibility of this and all other jobs at the JCC is to ensure by
whatever rational and reasonable means necessary that each and every member, guest and
visitor leaves the JCC feeling just a little better than when they arrived.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Facilitate an exceptional experience for the JCC community through warm greetings, excellent customer service, and seamless check-in processes
- Greet visitors and members and verify membership status upon check-in processing visitors through security check-in procedure
- Provide information regarding JCC membership, policies and procedures, program events and classes, current and upcoming activities and ensure policies are enforced.
- Answer incoming calls (through switchboard) and route calls using proper phone etiquette
- Process financial transactions and balance end of shift paperwork
- Follow established procedures in the event of an emergency (ie, contacting security / EMT / Fire Department)
- Process membership applications (ie, paperwork, payment, picture IDs)
- Lead facility tours and convert to membership
- Other Duties as assigned
QUALIFICATIONS
Education & Experience
Knowledge / Skills / Abilities
Interpersonal, Customer Service & Communication Skills
Equipment Used
Work Environment
The work environment characteristics are representative of a community center. The pace of work is variable with the possibility of multiple requests occurring simultaneously. The physical demands of the position include sitting / standing for long periods of time and using computer keyboard to complete tasks.
EEO STATEMENT
At JCC Indianapolis, our mission is to provide inclusive experiences that lead to personal growth and community building. We embrace and serve a diverse community, bringing together the best of multiple generations, cultures, religions, skillsets and thinking. We also know that the more inclusive we are, the better our community will be. As an equal opportunity employer, we stay true to our mission by ensuring that the JCC can be anyone's community.
