Dental PSS I

GENERAL SUMMARY OF DUTIES: A Dental Patient Support Specialist I plays a crucial role in ensuring a smooth and positive experience for patients within a dental practice. Their main responsibility is to support both the dental team and patients by handling administrative tasks, managing patient interactions, and contributing to overall office efficiency.

SUPERVISION EXERCISED: None

ESSENTIAL FUNCTIONS:

• Patient Interaction: Greet patients upon arrival, provide information about procedures, and address inquiries about dental services.
• Appointment Scheduling: Schedule, confirm, and reschedule appointments, ensuring accurate patient records and timeliness.
• Patient Intake: Collect patient information, including medical and dental history, insurance details, and consent forms.
• Insurance Verification: Verify dental insurance coverage and benefits, assist patients with insurance claims, and help with billing inquiries.
• Records Management: Maintain accurate patient records, ensuring proper documentation of treatments, procedures, and communications.
• Billing and Payments: Process payments, issue receipts, and assist patients with understanding charges and payment plans.
• Treatment Coordination: Assist in coordinating treatment plans, ensuring patients understand upcoming procedures and necessary follow-up care.
• Follow-up: Contact patients for appointment reminders, post-treatment care instructions, and ensure satisfaction.
• General Office Support: Provide administrative support such as answering phones, maintaining office supplies, and assisting with office organization.

EDUCATION/EXPERIENCE:

• High school diploma or equivalent (associate’s degree or relevant certifications a plus).
• 1-year previous experience in a dental office or healthcare setting; Bilingual is a plus.

QUALIFICATIONS:

• Knowledge of dental terminology, procedures, and insurance is a plus.
• Strong organizational, communication, and interpersonal skills.
• Proficiency with office software, scheduling tools, and basic bookkeeping.
• Pleasant telephone etiquette.
• Compassionate and professional attitude toward patient care.

SKILLS/ABILITIES:

• Ability to work well in a fast-paced environment.
• Strong multitasking skills and attention to detail.
• Excellent phone etiquette and customer service skills.
• Ability to explain complex insurance and billing information in an understandable way.
• Empathy for patient concerns and concerns with confidentiality and respect.

CERTIFICATES, LICENSES, REGISTRATIONS: No professional certifications, licenses or registration required. All candidates will be required to submit to a criminal background check and screening as part of pre-employment.