IT Support Specialist

Overview:

As one of the region's premier mechanical contractors, JCM prides itself on a collaborative company culture that values teamwork, integrity, and opportunities for professional growth and leadership development. JCM Associates, Inc. is seeking a driven and detail-oriented individual to join our team as a full-time IT Support Specialist. This is a full-time, in the office position as the first point of contact for technical assistance, providing prompt troubleshooting and resolution for hardware, software, and system-related issues.

About Us:

JCM Associates, Inc. is a leading provider of commercial HVAC and plumbing services in the Mid-Atlantic Region. We partner with top-tier owners, developers, contractors, vendors, and manufacturers, delivering mechanical solutions to high-profile projects across various sectors, including mixed-use, healthcare, university, and government. Our notable projects include the Wharf Phases 1 & 2 in Washington, DC, the CFG Arena, University of Maryland New Residences, The Anthem, Catholic University, and more.

At JCM, we prioritize employee development and a supportive work environment. Our company culture emphasizes team success, continuous learning, and advancement opportunities. Our main office and fabrication facilities are in Upper Marlboro, MD, just 20 minutes from DC, and feature an in-house gym, wellness programs, and various social events throughout the year.

What We Offer:

• Industry Leadership: Work with a top contractor known for delivering high-quality mechanical and plumbing solutions across the region.
• Career Growth: We promote from within, offering long-term career advancement and skill-building opportunities.
• Supportive Culture: Thrive in a company where your growth matters, with comprehensive training, mentorship, and leadership development programs.

Skills and Qualifications:

• 2 - 5 years proven experience as an IT Support Specialist, IT Technician, or similar role supporting 150 users or more.
• Exhibit excellent problem-solving skills.
• Solid understanding of computer systems, hardware, software, and networks.
• Experience with troubleshooting, diagnosing, and resolving technical issues.
• Strong knowledge of Windows OS environment, MS Office apps, Adobe Acrobat, and Bluebeam.
• Thorough knowledge of Active Directory, Office 365, and network protocols.
• Strong communication and interpersonal skills, attention to detail, and ability to successfully assist non-technical users.
• Ability to prioritize tasks and manage time effectively.
• IT certifications (e.g., CompTIA A , Microsoft Certified IT Specialist) are a plus.
• Experience with remote troubleshooting and support is desirable.
• Familiarity with ticketing systems and service management tools.

Key Responsibilities:

• Act as the first point of contact for technical assistance, providing prompt troubleshooting and resolution for hardware, software, and system-related issues.
• Manage the daily IT ticket queue, ensuring all tickets are logged, prioritized, and resolved.
• Escalate tickets immediately to appropriate IT consultant teams by assigning the appropriate ticket priority and verifying usernames, contact information, location, issue, device impacted, error codes, and attaching screenshots.
• Provide technical support to employees via phone, email, or in person.
• Troubleshoot hardware and software issues on desktops, laptops, and mobile devices.
• Install, configure, and maintain computer systems and peripheral devices.
• Ensure proper functioning of all network connections, printers, and other office technologies.
• Assist with user account setup, password resets, and other system access requests.
• Maintain and update IT inventory, including software licenses and hardware assets.
• Respond to and resolve service requests in a timely and efficient manner.
• Ensure systems are secure and free from malware or other potential risks.
• Provide training and guidance for employees on new software and technology tools.
• Participate in IT projects, including system upgrades and software implementations.
• Oversee IT-related tasks for onboarding and offboarding team members.
• Create and update technical documentation for IT processes, procedures, and systems.
• Assist with small-scale IT projects, such as hardware rollouts or software updates, by coordinating timelines and resources.
• Creates quarterly action items reports and annual reports.

Preferred Skills:

• Experience with cloud platforms (e.g., Azure) and virtualization technologies.
• Knowledge of cybersecurity best practices and data protection regulations, including:
  • Risk analysis
  • Risk management
  • Risk mitigation measures
• Experience in construction company terminology and processes.

Benefits:

• Competitive salary ($75,000 to $85,000, based on experience) and performance-based bonuses
• Comprehensive health, dental, and vision insurance
• 401(k) plan with company match
• Continuous opportunities for career growth and professional development

If you are ready to advance your career with a company that values your skills and dedication, apply to join JCM Associates, Inc. and be part of a team that is shaping the future of commercial construction.

Salary : $75,000 - $85,000