Customer Service Representative - Full and Part-Time available

Work-From-Home positions available; must be able to travel to Columbus, OH facility for initial training in-center (until home agent training is complete, could be a delay in between completing initial training and receiving this training) and for any other required events.

Text JCPCCJOBS to 614-300-6868 for more information!

Full-time shifts available (part-time hours available within these time frames):

1:30pm-10pm

Friday-Monday 10 hour shifts

Join us for our in-center hiring events:

Wednesday, January 5, 2021 - 3pm-7pm

JCPenney, one the nation’s largest retailers of apparel, home, jewelry, and beauty merchandise, was founded with one simple rule – to treat others as we would like to be treated. To this end, since 1902, JCPenney has had one goal: to serve the public, as nearly as we can, to its satisfaction. To serve all our customers, the JCP Customer Care Center operates in Columbus, OH and is NOW HIRING motived and customer service-minded associates to support our mission!

Job Title: Customer Care Support Associate, Full-Time and Part-Time available

Rate of Pay: $14.00 per hour with a $1.00 hourly increase after 90 days of service.

Work Location: 5555 Scarborough Blvd, Columbus, OH 43232

· Located minutes from the I-270 and I-70 intersection in East Columbus, about 15 minutes from Reynoldsburg, 20 minutes from Pickerington and Whitehall, 25 minutes from Canal Winchester.

· Public transportation accessible via-the COTA bus route #25.

Position Description:

Provides customer service to manage inquiries concerning merchandise, system support, or sales orders, and problems via telephone. Handles escalated calls from customers as well as provides in-call assistance needed from associates in the center. Takes sales orders and suggests additional products and/or services.

Bi-lingual opportunities may also be available, with an emphasis on the verbal speaking and understanding of the Spanish language.

Responsibilities:

· Provides customer service via telephone and other media sources to respond to customer inquiries concerning merchandise, systems support or sales orders. May assess needs and suggest alternative products or services to drive add on sales.

· Operates a computerized system for tracking, information gathering, troubleshooting of to enter JCPenney merchandise orders, when needed.

· Communicates with customers regarding availability of merchandise, shipping information, method of payment, transportation charges and other component costs of current or previous orders.

· Researches charges and adjustments on previous orders.

· Coordinates with .com Facilities, Customer Relations and Store associates on specific orders, as needed.

· Submits adjustments for simple, shortage, promotional, damage and incorrect pricing on previous orders.

· Handles escalated calls from customer.

· Handles all in-call assistance needed from associates in the center.

Skills & Experience:

· Ability to appreciate the customer’s perspective. Consistent exhibition of customer service behaviors by showing empathy, patience, and treating a customer the way they would expect to be treated.

· Good verbal communication skills.

· Interpersonal skills: Being able to read the needs of the customer and adjust behaviors to maximize service and sales.

· Satisfactory writing skills as applicable to keyboarding communications.

· Understanding of basic mathematical skills, including complex percentages.

· Understand and professionally communicate customer inquiry procedures and policy to customers, as the situation may dictate.

· Possess advanced customer relations skills, including active listening, empathy, conflict resolution and organized problem-solving skills.

· Ability to fluently speak and understand spoken Spanish for applicable bi-lingual positions.

Preferred Qualifications:

· 6 months -1 year as a Call Center experience.

Full-Time Associate Benefits:

· Certain Health and Welfare benefits (medical and dental) begin on day one of employment; other benefits (vision, HSA, FSA, & more) begin on day 31 of employment.

· Access to purchase affordable medical (including prescription drug coverage), dental, and vision insurance with JCP contribution towards premiums.

· Access to additional healthcare benefits such as Health Savings Accounts (HSA) and Health Reimbursement Accounts (HRA) with company contributions (to HSA 1600 & HRA 1100 plans only), and Flexible Spending Accounts (FSA).

· 401(k) Safe Harbor retirement plan offering with JCP matching dollar-for-dollar up to 5% of pay. Upon eligibility for 401(k) matching, JCP’s contributions are fully vested.

· Paid Time Off.

· Company provided basic life insurance, short-term disability, and basic long-term disability insurance; access to purchase supplemental life insurance, accidental death and dismemberment (AD&D) insurance, and supplemental long-term disability insurance.

· Paid Parental Leave and Adoption Assistance.

· Associate discount on day one of employment – up to 25% off purchases (in addition to sales, promotions, and coupons).

· Career growth opportunities.

Part-Time Associate Benefits:

· Access to purchase affordable dental and vision insurance with JCP contribution towards premiums.

· Dental benefits begin on day one of employment.

· Other benefits begin on day 31 of employment.

· 401(k) Safe Harbor retirement plan offering with JCP matching dollar-for-dollar up to 5% of pay. Upon eligibility for 401(k) matching, JCP’s contributions are fully vested.

· Paid Time Off (different policies depending on average number of hours worked a week and years of service).

· Access to purchase term life insurance and accidental death and dismemberment (AD&D) insurance.

· Associate discount on day one of employment – up to 25% off purchases (in additions to sales, promotions, and coupons).

· Career growth opportunities.

Job Types: Full-time, Part-time

Pay: $14.00 - $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Application Question(s):

• Were you referred by a current JCPenney associate? If so, what is the associate's name?

Work Location: One location