What are the responsibilities and job description for the Executive Desktop Support Specialist position at JCS Solutions LLC?
Grow, innovate, and generate progress: Harness your expertise to solve challenges and celebrate success!
Job Summary
JCS Solutions has a need for an Executive Desktop Support Technician to join our growing team providing support services for information systems for Headquarters Air Force (HAF), Air Force District of Washington (AFDW), and other Air Force activities within the AF National Capital Region (AFNCR) missions to include the Pentagon, Joint Base Andrews (JBA), Joint Base Anacostia-Bolling (JBAB). This position offers an excellent opportunity to be part of a high-performing team responsible for supporting a high-velocity collaborative environment, along with tremendous growth potential. If you are interested in a challenge and a great working environment, apply today
What’s in it for you:
What you will do:
What you will bring:
How you will wow us:
JCS Solutions (JCS) is a premier technology firm providing innovative solutions and high-quality services in defense, national security, and civilian sectors. JCS offers enterprise-wide solutions including cloud computing, software development, cybersecurity, digital modernization, and management consulting for the federal government. At JCS, we elevate our customers’ mission through the application of technology and professional services. Our commitment to investing in our workforce drives innovation and progress for our clients, employees, and communities.
JCS has been certified as a Great Place to Work four years in a row and was awarded as Washington Post’s Top Places to Work for 2024.
Our employees embody our core values, and we are looking for others who do too!
It is JCS’ policy to promote equal employment opportunities and celebrate diversity. All qualified applicants will receive consideration for employment without regard to sex, race, color, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. If you require accommodation, please contact us at careers@jcssolutions.com or (703) 972-9115.
Job Summary
JCS Solutions has a need for an Executive Desktop Support Technician to join our growing team providing support services for information systems for Headquarters Air Force (HAF), Air Force District of Washington (AFDW), and other Air Force activities within the AF National Capital Region (AFNCR) missions to include the Pentagon, Joint Base Andrews (JBA), Joint Base Anacostia-Bolling (JBAB). This position offers an excellent opportunity to be part of a high-performing team responsible for supporting a high-velocity collaborative environment, along with tremendous growth potential. If you are interested in a challenge and a great working environment, apply today
What’s in it for you:
- Join a premier technology firm specializing in innovative solutions.
- Be part of a collaborative, inclusive, and innovative work culture.
- Enjoy tremendous growth potential in a high-performing team environment.
- A robust benefits package:
- Health, dental, and vision insurance
- Life insurance
- Short-and-long term disability
- Paid time off (PTO)
- 401k retirement plan with employer match
- Annual Professional Development Reimbursement Program
- And more!
What you will do:
- Support VIP Customers in The Pentagon and National Capital Region area.
- Daily interaction with Senior Air Force Officers and Senior GS Civilians to troubleshoot computer problems.
- Address any immediate customer issues and elevate any problems to the Executive Support lead to resolve any customer issues.
- Provides phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and applications developed under this contract or predecessors
- Perform hardware and software diagnostics.
- Coordinate needed hardware and software repairs and resolve computer system problems including coordination between users and components of a local area network.
- Participate in the evaluation of system configuration and software.
- Work to achieve day-to-day objectives with moderate impact on the area/project team.
- Work independently on larger, moderately complex projects/assignments and assist other technical staff with tasks and assignments as needed.
- Coordinate with the Communication Focal Point Manager any outages or issues with equipment other than the typical desktop issues.
- Troubleshoot Microsoft Office 365.
What you will bring:
- Must be a U.S. Citizen.
- Must have a DoD SECRET clearance.
- Associate’s degree and 5 years of relevant experience; additional related years of experience is accepted in lieu of a degree.
- Security CE or equivalent level certification.
- 5 years’ experience, of which at least three years must be specialized.
- Specialized experience includes knowledge of PC operating systems, e.g., DOS, Windows, as well as networking and mail standards and work on a help desk.
- General experience includes information systems development and other work in the client/server field, or related fields.
- Experience with Active Directory and NetIQ Directory and Resource Administrator.
- IT Service Management through Remedy 22.0.
- Professionally troubleshoot laptops and desktops.
- Experience with Bomgar and Windows PowerShell.
- Experience with Remote Desktop.
- Self-Starter.
- Comfortable in a fast-paced environment.
- Technically strong and able to make quick, sound decisions.
- Excellent communication and collaboration skills are a must.
- Ability to manage multiple responsibilities and assignments simultaneously under strict deadlines with minimal direction at times.
- Strong communication skills and ability to multi-task in a fast-paced environment.
How you will wow us:
- Mastery of Microsoft tools and applications
- Working knowledge of the Air Force and/or DoD is a plus.
- Previous experience directly supporting VIP customers.
JCS Solutions (JCS) is a premier technology firm providing innovative solutions and high-quality services in defense, national security, and civilian sectors. JCS offers enterprise-wide solutions including cloud computing, software development, cybersecurity, digital modernization, and management consulting for the federal government. At JCS, we elevate our customers’ mission through the application of technology and professional services. Our commitment to investing in our workforce drives innovation and progress for our clients, employees, and communities.
JCS has been certified as a Great Place to Work four years in a row and was awarded as Washington Post’s Top Places to Work for 2024.
Our employees embody our core values, and we are looking for others who do too!
- Customer Experience: Strive for excellence and delight our clients
- Innovation: Embrace creative thinking to enable continual growth and powerful solutions
- Accountability: Take ownership of and pride in our actions and service delivery
- Inspire: Be inspired to be your best self and have fun in the process
- Integrity: Do the right thing, the right way, every time!
- Stewardship: The careful and responsible management of something entrusted to our care.
It is JCS’ policy to promote equal employment opportunities and celebrate diversity. All qualified applicants will receive consideration for employment without regard to sex, race, color, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. If you require accommodation, please contact us at careers@jcssolutions.com or (703) 972-9115.
