What are the responsibilities and job description for the Head of Banking Operations position at JCW?
Our client, a leading banking and financial services organization, is currently looking to expand it's Operations department with an Head of Banking Operations role, responsible for leading the digital transformation of the firm's operations, driving efficiency, and increasing automation and compliance through technology-enabled solutions.
This role oversees core functions, including bank reconciliation, deposit operations, quality control, and exception processing, with a strong focus on digital transformation to streamline processes and enhance service delivery.
Only candidates coming from a banking/fintech organization will be considered.
Key Responsibilities
- Drive automation and process optimization to modernize operations and improve scalability.
- Identify and implement technology solutions to enhance efficiency and reduce operational risks.
- Lead system conversions and upgrades, ensuring seamless integration with operational processes.
- Define and execute the operational strategy to align with the company’s growth and digital goals.
- Build and lead a high-performing team, fostering a culture of innovation and continuous improvement.
- Partner with business leaders and stakeholders to address challenges, resolve issues, and enhance service capabilities.
- Collaborate with Human Resources on staffing plans to support growth and operational demands.
- Ensure compliance with all regulatory and legal requirements through robust controls and risk mitigation strategies.
- Monitor operational metrics and report on trends, performance, and issues to executive leadership.
Preferred Qualifications
- 10 years of leadership experience in operations, with a focus on technology-driven transformation in banking or financial services.
- Proven success in implementing automation, process improvements, and system integrations.
