What are the responsibilities and job description for the Logistics Solution Manager position at JD.com?
Logistics Solution Manager
About JD Logistics :
JD Logistics is a global leader in smart logistics, supply chain management, and e-commerce fulfillment. We combine cutting-edge technology with innovative strategies to provide world-class logistics solutions. As we expand across the Americas, we are seeking a Logistics Solution Manager to lead the design, implementation, and optimization of customized logistics solutions that enhance our operational efficiency and customer satisfaction.
Role Overview :
The Logistics Solution Manager will be responsible for leading the development and delivery of logistics solutions tailored to meet the unique needs of our clients. This role requires a strategic thinker with a deep understanding of logistics operations, customer requirements, and the ability to develop solutions that maximize value. The Logistics Solution Manager will work closely with sales, operations, and technical teams to ensure the successful implementation of logistics solutions and drive continuous improvement in service delivery.
Key Responsibilities :
- Solution Design and Development :
Lead the end-to-end development of tailored logistics solutions based on customer needs, including transportation, warehousing, inventory management, and supply chain integration.
Collaborate with sales and business development teams to understand customer requirements and design logistics solutions that align with their business objectives. Maintain regular communication with customers to ensure satisfaction and resolve any issues.
Oversee the seamless implementation of logistics solutions, ensuring that the necessary resources, processes, and technologies are in place to meet customer expectations. Manage the handover from solution design to operational teams.
Continuously evaluate and optimize logistics solutions to improve efficiency, reduce costs, and enhance service levels. Implement best practices, monitor performance metrics, and drive initiatives to optimize operations.
Work closely with internal teams, including operations, IT, procurement, and customer service, to ensure that logistics solutions are integrated smoothly into existing processes and systems.
Manage multiple logistics solution projects simultaneously, ensuring they are delivered on time, within scope, and on budget. Provide regular updates and reports to senior management on project status, risks, and opportunities.
Develop and manage budgets for logistics solutions, ensuring that solutions are cost-effective and deliver a strong return on investment. Identify opportunities for cost savings and efficiencies in operations.
Stay informed about the latest logistics technologies and innovations. Incorporate emerging technologies (e.g., automation, AI, IoT) into logistics solutions to drive continuous improvement and stay ahead of industry trends.
Key Qualifications :
5 years of experience in logistics management, supply chain solutions, or a related field, with at least 2 years in a leadership or managerial role. Experience in designing and implementing complex logistics solutions is a plus.
Strong knowledge of logistics operations, including transportation, warehousing, inventory management, and supply chain integration.
Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field. Advanced certifications or degrees in logistics, operations, or project management are a plus.
